External Advertisement



Magalies Water presently has a vacancy for Call Center Operator



Salary: R187 546.00 per annum

 

 

A successful candidate will be based in Brits Laboratory and will be reporting to Customer Services Specialist.



The key responsibility include:



Taking incoming calls from customers

Liaising with bulk water operations for connections, operations and maintenance enquiries

Placing orders on to the internal system

Answer  inquiries  by  clarifying  desired  information;  researching,  locating  and providing information

Resolves problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions;escalating unresolved problems

Fulfills   requests  by  clarifying  desired  information;  completing  transactions; forwarding request

Maintains call centre database by entering information

Keeps  equipment  operational  by following  established  procedures;  reporting malfunctions

Update job knowledge by participating in educational opportunities and; all related administration customer service duties.



In order to be considered for appointment candidates must have a Grade 12 and Call Centre certificate will be advantageous. Computer literacy and ability to communicate both verbal and written at all levels.

 



Closing date: 06 February 2022



Interested candidates are invited to send their detailed CV’s, inclusive of certified copies of qualifications to recruitment@magalieswater.co.za or hand delivery at Head Office.


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