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AVIS Technical Call Centre Agent X3 (FTC 24 Months) (Croydon Isando)

Reference Number: AV-66


Key deliverables and outputs

1. Strategic/ Financial

  •  Ensure that the strategic company maintenance profit targets are met or exceeded.


2. Operational

  • Facilitate incoming calls from OEM / RIM dealer for required vehicle services / maintenance repairs approvals
  • Reduce the costs of maintaining vehicles by analysing and evaluating the maintenance request and applying technical judgement in order to make an appropriate business decisions.
  • Ensure that customer calls and queries are answered and resolved within specific contractual relationships.
  • Downtime process must be followed against required repairs
  • Determine the Avis product type in order to decide on an appropriate way forward
  • Contact the necessary internal or external resources and make necessary arrangements to assist the customer
  • Follow up with and update the customer constantly until the query has been resolved
  • When query is resolved, close case file on the system
  • Report on all ongoing cases on a daily basis to the Supervisor: Call Centre in order to ensure accurate information is provided upon escalation
  • Saturday Shift work will be required in this role and public holidays



3. Stakeholders (internal & external customers, suppliers, shareholders, communities) 

  • Ensure that maintenance SLA’s are met in order to promote ongoing customer relationships and repeat business.
  • Build and maintain ethical and transparent relationships with suppliers to facilitate negotiation and achieve operational and financial objectives.
  • Provide effective and efficient service delivery through transparent, constant and consistent communication with all stakeholders (Suppliers OEM’s; Sales; Procurement; and Finance).


Academic Qualifications 


  • Matric
  • Petrol Trade Test (Qualified motor technician)


Work Experience


  • 1-3 years in motor industry mechanical environment
  • 1-3 years in workshop environment
  • 2-3 years  call centre experience
  • Fleet Management Experience


This role may require the incumbent to work overtime.


In ensuring a safe working environment for all, Avis will prioritise vaccinated employees in the recruitment process.

Applications Closing date 27/12/2022

Work Level: Skilled

Job Type: Contract
Salary: Market Related

Duration: 1 – 2 Years
EE Position: Yes
Location: Croydon Isando


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