Call Centre Agent – Telesales (Southern Suburbs (Cape))
Reference Number
HCH-2287
Description

This role will be ideal for a candidate who can telephonically market/sell our company’s wide range of products to new and existing customers, ensuring that you meet business objectives whilst maintaining a high level of customer satisfaction.

 



 

Here’s what you can expect to be doing in the role

  • Meeting sales objectives and revenue targets
  • Ensure that the agreed sales and revenue targets are achieved in line with business requirements
  • Meet operational and quality efficiencies
  • Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
  • Provide an exceptional customer experience
  • Accurate capturing of customer information
  • Present, promote, and sell products/services in accordance with agreed processes and procedures
  • Ensure a professional, polite, and efficient service is offered by acting as an ambassador
  • Adaptable with the ability to respond positively to working within a pressurized environment
  • Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
  • Present products to potential customers who meet qualifying criteria

 



 

Requirements

A little about who you are

  • Matric / Grade 12 (Required)
  • Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (Required)
  • Must be computer literate (Email, Internet, Word, and Excel)
  • Excellent communication skills (verbal and written)
  • Excellent telephone etiquette
  • Sound understanding of a dialler system and functions
  • Target-driven with the ability to sustain high-performance consistently
  • A clear understanding of a contact centre environment
  • A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.

 



Benefits

  • Basic + uncapped commission
  • Spectacular incentive drives
  • Creative agile work environment
  • Provident fund
  • Administered Medical aid
  • Café and lounge area
  • Staff restaurant with a variety of healthy meal options

Early shift working hours

  • Monday to Thursday – 08h:00 – 17h:00
  • Friday – 08h:00- 15h:00
  • 2 Saturdays per month 09h:00 – 13h:30

 



 

Late shift working hours – occurring twice a month

  • Monday to Thursday – 09h:30 – 19h:00
  • Friday 08h:00 – 15h:00
  • No Saturdays
  • Transport provided for late shifts in surrounding areas

This role is based in Wynberg

 



 

Work Level
Mid-Level
Job Type
Permanent
Salary
Market Related
EE Position
Yes
Location
Southern Suburbs (Cape)

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