Position:Call Centre Agent x2 Positions

 

Salary ranges from R64 700 – R116 500 per annum

 



 

Requirements:

A Grade 12 certificate,with one year  post matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry.

A certification debt counseling will be an added advantage.

 

 



 

 

Duties:

Act as point of first contact with stakeholders and thus representing the face of the NCR. Interface with consumers via in-bound calls, e-mails and faxes for the purpose of resolving enquiries related to the NCR.

Retrieving telephone messages and returning calls timeously.

Probe and query consumers to assess needs and provide useful information on general and debt counseling matters.

Participate in activities designed to improve customer satisfaction and business performance.

Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.

 

 



Skills:

Basic computer proficiency. Clear communication skills.

Ability to listen with empathy and to interpret information correctly. Good time management skills.

Strong interpersonal and problem solving skills.

 

  • Conflict management skills.
  • A strong service and results orientation
  • Team player with the ability to multitask.
  • Call handling techniques.

 

Knowledge:

Debt counseling procedures. Background on the National Credit Act.

 

 



 

Closing Date: 10 July 2023

 

The National Credit Regulation is an equal opportunity organization which offers competitive market related packages. Suitable persons should send a detailed CV quoting the relevant reference number to IF-Recruitment@ncr.org.za

 

Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to mike an appointment.

 




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