CLOVER IS HIRING AN ADMINISTRATIVE CONTROLLER WITH GRADE 12

 

Reference Number CLO230717-6
Job Title Administrative Controller
Job Type Permanent
Department 308300085014100 – COM-HDO-TRADE MARKETING

Location – Country South Africa
Required Education Level Grade 12 | National Certificate
Job Category Administrative

 



 

Job Advert Summary

Clover is looking for an experienced and highly motivated Administrative Controller to join the Commercial team. The successful candidate will provide administrative support to the Sales Execution management team in terms of call quality and training needs.

 



 

Requirements

Grade 12 or equivalent NQF4

Business English: Fluent

Computer literacy (Intermediate)

Code 08 Driver’s license

 



Competencies

Coach and develop people

Proactive and action orientated

Approaches situations with an open mind and solves problems creatively

Maintains high standards

Lead and drive change for improvement

Interpersonal effectiveness

Commitment and motivation

Administrative capabilities

Thinking and reasoning logically

Communicates effectively

Ability to plan and organize

 



 

Duties and Responsibilities

Support the Sales Execution to improve quality assurance standards

Evaluate and monitor Sales Execution customer interactions against defined criteria and SOP’s

Facilitate QA calibrating sessions with managers

Support continuous improvement of QA scores by providing managers with information to allow them to coach train and develop their telesellers

Facilitate service improvement projects in Sales Execution

Participate in setting of QA objectives for the various Sales Execution functions

Benchmark Clover Sales Execution standard against Industry

Compile and present reports

 



 

Draw and analyse data from Morpheus, create reports with recommendations to improve

Evaluate trends and advise/take corrective actions

Gather accurate customer satisfaction ratings, prepare summaries for PMD’s with recommendations to improve

Perform training related functions

Determine training needs and facilitate the implementation of the training plans

Conduct training

Create and update training material



Closing date: 23 July 2023



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