FNB Call Centre Agents



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Job Description

To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met



Hello Future Call Centre Customer Service Representative

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Insurance Pillar , you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

 



 

Are you someone who can:

  • Experience in a call Centre environment
  • Has experience in Long term insurance customer service
  • Experience in assisting clients via email or telephone whereby the customer will give you a clear instruction on what and how they need to amend their current policy

You will be an ideal candidate if you:

  • Have at least 1-3 years’ experience in a long-term insurance call center environment
  • Has a matric certificate or an equivalent qualification/certificate

 



 

You will have access to:

  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate

We can be a match if you are:

  • Adaptable and curious
  • Analyse complex data sets
  • Thrive in a collaborative environment

 



 

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

 



 

Job Details

Application Closing Date

17 November 2023



All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

 



CLICK HERE TO APPLY

 



 


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