Truworths – Call Centre Agent

<div class&equals;"details-div">&NewLine;<div>&NewLine;<div class&equals;"section level1">&NewLine;<table class&equals;"display" data-role&equals;"table">&NewLine;<tbody>&NewLine;<tr class&equals;"item">&NewLine;<td class&equals;"label"><span class&equals;"item-label" style&equals;"font-size&colon; 18pt&semi;">Truworths Call Centre Agent<&sol;span><&sol;p>&NewLine;<p><span class&equals;"item-label"> <&sol;span><&sol;td>&NewLine;<td class&equals;"value">&nbsp&semi;<&sol;p>&NewLine;<p><span class&equals;"item-label">Closing Date<&sol;span><span class&equals;"item-label">&colon; 2022&sol;01&sol;15<&sol;span><&sol;td>&NewLine;<&sol;tr>&NewLine;<tr class&equals;"item">&NewLine;<td class&equals;"label"><span class&equals;"item-label">Reference Number<&sol;span><&sol;td>&NewLine;<td class&equals;"value"><span class&equals;"item-label">TRU211208-3<&sol;span><&sol;td>&NewLine;<&sol;tr>&NewLine;<tr class&equals;"item">&NewLine;<td class&equals;"label"><span class&equals;"item-label">Job Title<&sol;span><&sol;td>&NewLine;<td class&equals;"value"><span>Call Centre Agent<&sol;span><&sol;td>&NewLine;<&sol;tr>&NewLine;<tr class&equals;"item">&NewLine;<td class&equals;"label"><span class&equals;"item-label">Business Area<&sol;span><&sol;td>&NewLine;<td class&equals;"value"><span>Credit Service<&sol;span><&sol;td>&NewLine;<&sol;tr>&NewLine;<tr class&equals;"item">&NewLine;<td class&equals;"label"><span class&equals;"item-label">Job Type<&sol;span><&sol;td>&NewLine;<td class&equals;"value"><span>Permanent<&sol;span><&sol;td>&NewLine;<&sol;tr>&NewLine;<tr class&equals;"item">&NewLine;<td class&equals;"label"><span class&equals;"item-label">Location &&num;8211&semi; Country<&sol;span><&sol;td>&NewLine;<td class&equals;"value"><span>South Africa<&sol;span><&sol;td>&NewLine;<&sol;tr>&NewLine;<tr class&equals;"item">&NewLine;<td class&equals;"label"><span class&equals;"item-label">Location &&num;8211&semi; Province<&sol;span><&sol;td>&NewLine;<td class&equals;"value"><span>Western Cape<&sol;span><&sol;td>&NewLine;<&sol;tr>&NewLine;<tr class&equals;"item">&NewLine;<td class&equals;"label"><span class&equals;"item-label">Location &&num;8211&semi; Town &sol; City<&sol;span><&sol;td>&NewLine;<td class&equals;"value"><span>Cape Town<&sol;span><&sol;p>&NewLine;<&sol;td>&NewLine;<&sol;tr>&NewLine;<tr class&equals;"item">&NewLine;<td class&equals;"label"><span class&equals;"item-label">Job Description<&sol;span><&sol;td>&NewLine;<td class&equals;"value"><span>At Truworths&comma; you&&num;8217&semi;ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry&period; Take a walk through our stores or offices and you&&num;8217&semi;ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition&period; We&&num;8217&semi;re looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town&period; Applicants should be able to work shifts and should have access to reliable transport&period;<&sol;span><&sol;p>&NewLine;<&sol;td>&NewLine;<&sol;tr>&NewLine;<tr class&equals;"item">&NewLine;<td class&equals;"label"><span class&equals;"item-label">Key Responsibilities<&sol;span><&sol;td>&NewLine;<td class&equals;"value"><span>• Preparation for Inbound and Outbound Calls&period; • Quality of Call Opening&period; • Telephone Personality – displays a customer-orientated&comma; energetic&comma; friendly&comma; respectful and empathetic telephone personality&period; • Quality of Collections Call&period; • Quality of Credit Line Affordability Calculations&period; • Educating the Customer – education with regards to benefits of payment&semi; NCA&comma; Fashion Delivery Service and consequences of non-payment&period; • Administration &&num;8211&semi; demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details&comma; summarises comments in the memo field&period; • Quality of Call Ending<&sol;span><&sol;p>&NewLine;<&sol;td>&NewLine;<&sol;tr>&NewLine;<tr class&equals;"item">&NewLine;<td class&equals;"label"><span class&equals;"item-label">Qualifications and Experience<&sol;span><&sol;td>&NewLine;<td class&equals;"value"><span>• Matric or equivalent qualification • Previous relevant experience is advantageous&period;<&sol;span><&sol;p>&NewLine;<&sol;td>&NewLine;<&sol;tr>&NewLine;<tr class&equals;"item">&NewLine;<td class&equals;"label"><span class&equals;"item-label">Competencies<&sol;span><&sol;td>&NewLine;<td class&equals;"value"><span>• Computer literate &lpar;Excel&comma; Word&rpar; • An ability to focus and concentrate • Excellent customer relations and people skills • Excellent communication skills and writing skills in English • The ability to work independently&comma; in a fast paced environment • Accuracy and attention to detail • An ability to focus and concentrate • Proactive&comma; self-motivated and flexible • Problem solving skills&period;<&sol;span><&sol;p>&NewLine;<p>Apply here&colon; https&colon;&sol;&sol;truworths&period;erecruit&period;co&sol;candidateapp&sol;Jobs&sol;View&sol;TRU211208-3<&sol;td>&NewLine;<&sol;tr>&NewLine;<&sol;tbody>&NewLine;<&sol;table>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;