Call Centre Operator Vacancy

<p>External Advertisement<&sol;p>&NewLine;<p>Magalies Water presently has a vacancy for Call Center Operator<&sol;p>&NewLine;<p><em>Salary&colon; R<&sol;em><em>1<&sol;em><em>87 546&period;00 per annum<br &sol;>&NewLine;<&sol;em><&sol;p>&NewLine;<p><em> <&sol;em><&sol;p>&NewLine;<p><em> <&sol;em><&sol;p>&NewLine;<p>A successful candidate will be based in Brits Laboratory and will be reporting to Customer Services Specialist&period;<&sol;p>&NewLine;<p>The key responsibility include&colon;<&sol;p>&NewLine;<p>Taking incoming calls from customers<&sol;p>&NewLine;<p>Liaising with bulk water operations for connections&comma; operations and maintenance enquiries<&sol;p>&NewLine;<p>Placing orders on to the internal system<&sol;p>&NewLine;<p>Answer  inquiries  by  clarifying  desired  information&semi;  researching&comma;  locating  and providing information<&sol;p>&NewLine;<p>Resolves problems by clarifying issues&comma; researching and exploring answers and alternative solutions&semi; implementing solutions&semi;escalating unresolved problems<&sol;p>&NewLine;<p>Fulfills   requests  by  clarifying  desired  information&semi;  completing  transactions&semi; forwarding request<&sol;p>&NewLine;<p>Maintains call centre database by entering information<&sol;p>&NewLine;<p>Keeps  equipment  operational  by following  established  procedures&semi;  reporting malfunctions<&sol;p>&NewLine;<p>Update job knowledge by participating in educational opportunities and&semi; all related administration customer service duties&period;<&sol;p>&NewLine;<p>In order to be considered for appointment candidates must have a Grade 12 and Call Centre certificate will be advantageous&period; Computer literacy and ability to communicate both verbal and written at all levels&period;<&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p>Closing date&colon; 06 February 2022<&sol;p>&NewLine;<p><em>I<&sol;em><em>nterested <&sol;em><em>candidates are <&sol;em><em>invited <&sol;em><em>to send their <&sol;em><em>detailed CV&&num;8217&semi;s&comma; inclusive <&sol;em><em>of certified<&sol;em> <em>copies of <&sol;em><em>qualifications <&sol;em><em>to <&sol;em><em><a href&equals;"mailto&colon;recruitment&commat;magalieswater&period;co&period;za">recruitment&commat;magalieswater&period;co&period;za<&sol;a> <&sol;em><em>or hand <&sol;em><em>delivery <&sol;em><em>at<&sol;em> <em>H<&sol;em><em>ead<&sol;em> <em>Office&period;<&sol;em><&sol;p>&NewLine;