<p>ADVERTISEMENT: WE ARE HOSTING A 12 MONTH NSF APPROVED CONTACT CENTRE LEARNERSHIP PROGRAMME. 80 LEARNERSHIP OPPORTUNITIES</p>
<p>CLOSING DATE: 21 February 2022</p>
<p>Applications are now open for eighty 12 month Contact Centre Learnershlp Positions at Trinity Trust Foundation, situated in Strandfontein Cape Town.</p>
<p>Our missionis to uplift and empower the residents of various communities and inforrnal settlements in and around Cape Town through education, skills development and job creation programmes.</p>
<p>Our motto Is &#8220;Together We Achieve More&#8221;.</p>
<p>We are looking ror strong, balanced, mature, responsible, teachable, learners who are highly motivated and driven o succeed In the BPO sector. As a learner in our Contact Centre, you will learn whilst receiving tile support in the contact centre lo actileve set <em>key </em>performance indicators and be accountable for the overall success of lhe centre through quality outbound calling, report writing, and receive coaching / mentoring from our experienced call centre agents supported and monitored by our contact centre management</p>
<p>Our contact centre supports various product campaigns, and the staff compliment is a mixture of learners and permanent staff. As a leamer agent, you will also be expected to Implement processes to improve the overall performance of lhe centre.</p>
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<p>This is a perfect project for youth who aspire to become an experienced Contact Centre agent who would like to learn, transition and grow In the BPO sector.</p>
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<p>If you possess lhe following skills and competencies assertiveness, planning, organizing, analytical thinking, great Interpersonal skills. Relationship building, punctuality, rellablilty, and perseverance,we would like to hear frorn you.</p>
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<p>Minimum requirements, qualifications and experience:</p>
<ul>
<li>Matric or Grade 12</li>
<li>Clear Credit and Criminal record</li>
<li>Computer literate and ability to speed type</li>
<li>Ability to work various shifts within a 24 hour environment</li>
<li>Minimum of 1 year customor service experience (advantages but not prerequisite)</li>
<li>Excellent negotiation skills and customer empathy</li>
</ul>
<p>Only shortlisted candidates will be contacted. Please apply with the following documents: 1.Newly Certified South African Identity Document. 2. Grade 12 Certificate 3. Tax Number 4. A brief Curriculum Vitae with a motivational letter of no more than 500 words and no less than 300 words.</p>
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<p><a href="http://www/">www.</a>trinitytrust.org.za</p>
<p>Email CV to: lnfo@trinitytrust.org.za</p>

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