Call Center Learnership X80 Positions

ADVERTISEMENT: WE ARE HOSTING A 12 MONTH NSF APPROVED CONTACT CENTRE LEARNERSHIP PROGRAMME. 80 LEARNERSHIP OPPORTUNITIES

CLOSING DATE: 21 February 2022

Applications are now open for eighty 12 month Contact Centre Learnershlp Positions at Trinity Trust Foundation, situated in Strandfontein Cape Town.

Our missionis to uplift and empower the residents of various communities and inforrnal settlements in and around Cape Town through education, skills development and job creation programmes.

Our motto Is “Together We Achieve More”.

We are looking ror strong, balanced, mature, responsible, teachable, learners who are highly motivated and driven  o succeed In the BPO sector. As a learner in our Contact Centre, you will learn whilst receiving tile support in the contact centre lo actileve set key  performance indicators and be accountable for the overall success of lhe centre through quality outbound calling, report writing, and receive coaching / mentoring from our experienced call centre agents supported and monitored by our contact centre management

Our contact centre supports various product campaigns, and the staff compliment is a mixture of learners and permanent staff. As a leamer agent, you will also be expected to Implement processes to improve the overall performance of lhe centre.

 

This is a perfect project for youth who aspire to become an experienced Contact Centre agent who would like to learn, transition and grow In the BPO sector.

 

If you possess lhe following skills and competencies  assertiveness, planning, organizing, analytical thinking, great Interpersonal skills. Relationship building, punctuality, rellablilty, and perseverance,we would like to hear frorn you.

 

Minimum requirements, qualifications and experience:

• Matric or Grade 12
• Clear Credit and Criminal record
• Computer literate and ability to speed type
• Ability to work various shifts within a 24 hour environment
• Minimum of 1 year customor service experience (advantages but not prerequisite)
• Excellent negotiation skills and customer empathy

Only shortlisted candidates will be contacted. Please apply with the following documents: 1.Newly Certified South African Identity Document. 2. Grade 12 Certificate 3. Tax Number 4. A brief Curriculum Vitae with a motivational letter of no more than 500 words and no less than 300 words.

 

www.trinitytrust.org.za

Email CV to: lnfo@trinitytrust.org.za