<div ><img src&equals;"https&colon;&sol;&sol;blog&period;hollywoodbets&period;net&sol;wp-content&sol;uploads&sol;2021&sol;12&sol;2021&period;12&period;02-HWBLOG-POSTIMG-About-us&period;png" jsaction&equals;"load&colon;XAeZkd&semi;" jsname&equals;"HiaYvf" class&equals;"n3VNCb" data-noaft&equals;"1" &sol;><&sol;div>&NewLine;<div class&equals;"hero&lowbar;text hero-vacancy-title text-shadow"><span>Customer Service Consultant &lpar;Helpline&rpar; &lpar;X 20&rpar; <&sol;span><&sol;div>&NewLine;<div><&sol;div>&NewLine;<div class&equals;"hero&lowbar;text hero-vacancy-home text-shadow">&NewLine;<div class&equals;"col-md-1"><i class&equals;"fa fa-home" aria-hidden&equals;"true"><&sol;i><&sol;div>&NewLine;<div class&equals;"col-md-11"><span>Hollywoodbets<&sol;span><&sol;div>&NewLine;<&sol;div>&NewLine;<div class&equals;"hero&lowbar;text hero-vacancy-address text-shadow">&NewLine;<div class&equals;"col-md-1"><span class&equals;"fa fa-map-marker" aria-hidden&equals;"true"><&sol;span><&sol;div>&NewLine;<div class&equals;"col-md-11">Durban&comma; KwaZulu-Natal<&sol;div>&NewLine;<&sol;div>&NewLine;<div class&equals;"hero&lowbar;text hero-vacancy-type text-shadow">&NewLine;<div class&equals;"col-md-1"><span class&equals;"fa fa-file-text" aria-hidden&equals;"true"><&sol;span><&sol;div>&NewLine;<div class&equals;"col-md-11"><span>Permanent<&sol;span><&sol;div>&NewLine;<div><&sol;div>&NewLine;<&sol;div>&NewLine;<div class&equals;"row ">&NewLine;<div class&equals;"hero&lowbar;block">&NewLine;<div class&equals;"row hero-block-transparent">&NewLine;<div class&equals;"container">&NewLine;<div class&equals;"col-md-12">&NewLine;<div class&equals;"vacancy-container">&NewLine;<div class&equals;"hero-job-details">&NewLine;<div class&equals;"row hero&lowbar;text hero-closing-date text-shadow"><span>Closing Date <strong>15 April 2022<&sol;strong><&sol;span><&sol;div>&NewLine;<div id&equals;"socialShareContainer" class&equals;"socialShareContainer"><span class&equals;"share facebook-block" title&equals;"Share this vacancy on Facebook" data-control&equals;"social" data-url&equals;"https&colon;&sol;&sol;www&period;facebook&period;com&sol;sharer&sol;sharer&period;php&quest;u&equals;https&colon;&sol;&sol;hollywood&period;simplify&period;hr&sol;vacancy&sol;ye15k3&quest;fbclid&equals;IwAR1CGwbIiqdtY6642DTsmJO7RMwME049v&lowbar;dz&lowbar;xNsx3QthMycEjotOOqWifA">  <&sol;span><span class&equals;"share twitter-block" title&equals;"Share this vacancy on Twitter" data-control&equals;"social" data-url&equals;"https&colon;&sol;&sol;twitter&period;com&sol;intent&sol;tweet&quest;url&equals;https&colon;&sol;&sol;hollywood&period;simplify&period;hr&sol;vacancy&sol;ye15k3&quest;fbclid&equals;IwAR1CGwbIiqdtY6642DTsmJO7RMwME049v&lowbar;dz&lowbar;xNsx3QthMycEjotOOqWifA"><label><&sol;label> <&sol;span><&sol;div>&NewLine;<div><&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<div class&equals;"row">&NewLine;<div class&equals;"col-md-12">&NewLine;<div class&equals;"container">&NewLine;<div class&equals;"row heading-blue margin-bottom-30">&NewLine;<h1>Job Details<&sol;h1>&NewLine;<&sol;div>&NewLine;<div class&equals;"row new-job-details">&NewLine;<div class&equals;"col-md-6">&NewLine;<div class&equals;"col-md-6">&NewLine;<div class&equals;"row padding-bottom-10"><label class&equals;"job-detail-bold-header" for&equals;"Vacancy&lowbar;DivisionName">Division<&sol;label><label for&equals;"">Hollywoodbets<&sol;label><&sol;div>&NewLine;<div><&sol;div>&NewLine;<div class&equals;"row padding-bottom-10"><label class&equals;"job-detail-bold-header" for&equals;"MinimumExperience">Minimum experience<&sol;label> <span><label for&equals;"Entry&lowbar;Level">Entry Level<&sol;label><&sol;span><&sol;div>&NewLine;<div><&sol;div>&NewLine;<div class&equals;"row padding-bottom-10"><label class&equals;"job-detail-bold-header" for&equals;"CompanyPrimaryIndustry">Company primary industry<&sol;label> <label for&equals;"Customer&lowbar;Services">Customer Services<&sol;label><&sol;div>&NewLine;<div><&sol;div>&NewLine;<div class&equals;"row padding-bottom-10"><label class&equals;"job-detail-bold-header" for&equals;"FunctionalAreaName">Job functional area<&sol;label> <span><label for&equals;"Customer&lowbar;Service">Customer Service<&sol;label><&sol;span><&sol;div>&NewLine;<&sol;div>&NewLine;<div class&equals;"col-md-6"><&sol;div>&NewLine;<&sol;div>&NewLine;<div class&equals;"col-md-6 video-container"><&sol;div>&NewLine;<&sol;div>&NewLine;<div class&equals;"row">&NewLine;<div class&equals;"heading-blue">&NewLine;<h1>Job Description<&sol;h1>&NewLine;<&sol;div>&NewLine;<div class&equals;"vacancy-description">&NewLine;<div>Hollywoodbets has exciting opportunities for x20 Customer Service Consultants &lpar;Helpline&rpar; to be based at our Umhlanga office in Durban&period; This position is responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently&period;<&sol;div>&NewLine;<div><&sol;div>&NewLine;<div><&sol;div>&NewLine;<div><u>Minimum Requirements&colon; <&sol;u><&sol;div>&NewLine;<div><&sol;div>&NewLine;<div>&NewLine;<ul>&NewLine;<li>Willingness to do shift and weekend work&period;<&sol;li>&NewLine;<li>A minimum of 6 months customer service experience&period;<&sol;li>&NewLine;<&sol;ul>&NewLine;<&sol;div>&NewLine;<div><&sol;div>&NewLine;<div><u>Responsibilities&colon; <&sol;u><&sol;div>&NewLine;<div><&sol;div>&NewLine;<div>&NewLine;<ul>&NewLine;<li>Deliver a world class customer experience to Hollywoodbets customers<&sol;li>&NewLine;<li>Team members log on at least 10 minutes prior to the startup of a shift&period;<&sol;li>&NewLine;<li>Knowledgeable on betting information<&sol;li>&NewLine;<li>Authenticates the account holder and provides up to date bet information to account holders&period;<&sol;li>&NewLine;<li>Answer any customer questions regarding possible problems with their accounts&period;<&sol;li>&NewLine;<li>Markets the brand&comma; builds and establishes rapport with the customer&period;<&sol;li>&NewLine;<li>Meet daily&sol;weekly&sol;monthly KPI targets&period;<&sol;li>&NewLine;<li>Maintain an acceptable standard of quality assurance scores for personal portfolio<&sol;li>&NewLine;<li>Lodging of complaints – ensures swift feedback is given to the customer&comma; Information is gathered from the Punter and the system and this is escalated to the Supervisor for resolution and feedback&period;<&sol;li>&NewLine;<li>Comply with company and department policies&comma; procedures and standard operating procedures&comma; not limited to the Values and Culture of Hollywoodbets<&sol;li>&NewLine;<li>Ensure communications is at a level that maintains the company brand&sol;image and does not expose the company to reputational risk&period;<&sol;li>&NewLine;<li>Any other ad hoc duties that might be required&period;<&sol;li>&NewLine;<&sol;ul>&NewLine;<&sol;div>&NewLine;<div><&sol;div>&NewLine;<div><u>Skills and Competencies&colon; <&sol;u><&sol;div>&NewLine;<div><&sol;div>&NewLine;<ul>&NewLine;<li>&NewLine;<div>Excellent communication and interpersonal skills&period;<&sol;div>&NewLine;<&sol;li>&NewLine;<li>&NewLine;<div>Demonstrates exceptional attention to detail&period;<&sol;div>&NewLine;<&sol;li>&NewLine;<li>&NewLine;<div>problem-solving skills&period;<&sol;div>&NewLine;<&sol;li>&NewLine;<li>&NewLine;<div>Demonstrate ability to trouble shoot<&sol;div>&NewLine;<&sol;li>&NewLine;<li>&NewLine;<div>Email etiquette<&sol;div>&NewLine;<&sol;li>&NewLine;<li>&NewLine;<div>A professional phone presence<&sol;div>&NewLine;<&sol;li>&NewLine;<li>&NewLine;<div>Strong working knowledge of computer software&comma; including Microsoft office&period;<&sol;div>&NewLine;<&sol;li>&NewLine;<li>&NewLine;<div>Good data entry and typing skills&period;<&sol;div>&NewLine;<&sol;li>&NewLine;<&sol;ul>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<div class&equals;"vacancy-apply-btn margin-bob-30">TO APPLY CLICK HERE&colon; <strong><a href&equals;"https&colon;&sol;&sol;hollywood&period;simplify&period;hr&sol;Vacancy&sol;Apply&sol;ye15k3">https&colon;&sol;&sol;hollywood&period;simplify&period;hr&sol;Vacancy&sol;Apply&sol;ye15k3<&sol;a><&sol;strong><&sol;div>&NewLine;

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