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<h1 itemprop="headline"><img src="https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcSbm4-f5oCla87eiVvMzS6uWPq6J-Tcu90G5DwvHo6nbjxMgs1kG35Wpaf7lBsUsOXCQlY&;usqp=CAU" jsaction="load:XAeZkd;" jsname="HiaYvf" class="n3VNCb" alt="Icebolethu Group - Serviços | Facebook" data-noaft="1" /></h1>
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<h1 class="entry-title" itemprop="headline">Icebolethu is hiring Retentions Call Centre Agents x100 Posts</h1>
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<h6><strong>Icebolethu Group (Pty) Ltd</strong></h6>
<h4><strong>Position: 100x Retentions Call Centre Agent</strong></h4>
<p><strong>Reference:</strong> REF: JRCAOO<br />
<strong>Contract Type:</strong> Fixed Term Contract: 6 Months<br />
<strong>Salary:</strong> Market Related<br />
<strong>Industries:</strong> Insurance</p>
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<h3><span>Introduction: </span></h3>
<p>Our vision is to be the Centre of excellence in the funeral Industry. To offer services equal to none propels strong growth for our company.</p>
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<h3><span>Job Functions: </span></h3>
<p>Icebolethu is calling for suitable candidates to apply for the position of a Call Centre Retentions<br />
Agent for our Johannesburg Call Centre. The incumbent will be required to perform tasks supporting<br />
the Call Centre. Please note that this is both an Internal and external advert, thus applies to Casual<br />
staff and external possible candidates.</p>
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<p><strong>FIXED TERM: 6 Months</strong></p>
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<h5>Qualifications required for the position:</h5>
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<li>Grade 12</li>
<li>Computer Certificate</li>
<li>RE 1/ RE5 is Advantageous</li>
<li>Relevant Tertiary qualification is dvantageous</li>
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<h5>Experience required for the position:</h5>
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<li>Minimum of 1 -2 years in sales / Insurance</li>
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<h5>Skills required for the position:</h5>
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<li>Computer literacy in MS Office Suite</li>
<li>Have good communication skills</li>
<li>Strong negotiation and interpersonal skills</li>
<li>Honesty and Intergrity</li>
<li>Excellent Decision making</li>
<li>Administrative skills</li>
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<h5>Key Performance Areas:</h5>
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<li>To ensure a high level of customer service within the area of responsibility.</li>
<li>Attending and resolving all clients / customer queries in accordance with Service Level<br />
Agreement.</li>
<li>Drive overall customer satisfaction strategies.</li>
<li>Recording client details and managing administration, communicating and coordinating with<br />
internal departments.</li>
<li>Maintaining good working environment by building a healthy working relationship with<br />
co-workers.</li>
<li>Ensure commitment to FAIS and FSCA requirements.</li>
<li>Maintain optimal operational efficiencies based on productivity measures.</li>
<li>Achieving sales targets as set out.</li>
<li>Increase customer by reducing cash premium paying clients.</li>
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<p><strong>Icebolethu</strong> embraces the principles of the Employment Equity Act.</p>
<p><strong>Interested applicants must forward a detailed cv; certified copies of qualifications and id document e-mail to <a href="mailto:hr_recruitment@icebolethu.co.za">hr_recruitment@icebolethu.co.za</a> kindly also include a motivation of how you meet each of the entry requirements listed above and quote the reference number for the position.</strong></p>
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<p>Please note:</p>
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<li>Late applications and applications with no reference number will not be considered.</li>
<li>E-mail users are requested to set the delivery option on both “return receipt” and “confirm delivery”.</li>
<li>Correspondence will be limited to short-listed candidates.</li>
<li>If you have not been contacted within 2 Days of closing date of the advertisement, please accept that your application has been unsuccessful.</li>
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<p><strong>CLOSING DATE</strong>: <strong>18 February 2023</strong></p>
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