<p><img src="https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcTpLjQ8YeTD0D0M_jeFbdibP7zhFYbwzNy7lIPBBzePMxLtl819KnXaZafYqjvefwR9Hg&;usqp=CAU" jsaction="load:XAeZkd;" jsname="HiaYvf" class="n3VNCb pT0Scc" alt="RE: SITA's response to COVID-19" data-noaft="1" /></p>
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<h3><strong>SITA IS HIRING SERVICE DESK AGENTS x13 POSITIONS WITH GRADE 12</strong></h3>
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<p><span class="markedContent" id="page3R_mcid5"><span role="presentation" dir="ltr">REFERENCE NR</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">:</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">VAC01325</span><span role="presentation" dir="ltr">,</span><span role="presentation" dir="ltr">1326</span><span role="presentation" dir="ltr">,</span><span role="presentation" dir="ltr">0944</span><span role="presentation" dir="ltr">,</span><span role="presentation" dir="ltr">0945</span><span role="presentation" dir="ltr">,</span><span role="presentation" dir="ltr">0946</span><span role="presentation" dir="ltr">,</span><span role="presentation" dir="ltr">0947</span><span role="presentation" dir="ltr">,</span><span role="presentation" dir="ltr">0948</span><span role="presentation" dir="ltr">,</span><span role="presentation" dir="ltr">1113</span><span role="presentation" dir="ltr">,</span><span role="presentation" dir="ltr">1114</span><span role="presentation" dir="ltr">,</span><span role="presentation" dir="ltr">1115</span><span role="presentation" dir="ltr">,</span><span role="presentation" dir="ltr">0490</span><span role="presentation" dir="ltr">,</span><span role="presentation" dir="ltr">0493</span></span><span class="markedContent" id="page3R_mcid6"><br role="presentation" /><span role="presentation" dir="ltr">&;</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">0494</span></span><span class="markedContent" id="page3R_mcid7"><br role="presentation" /><span role="presentation" dir="ltr">JOB TITLE</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">:</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Agent: Service Desk X</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">13</span></span><span class="markedContent" id="page3R_mcid8"><br role="presentation" /><span role="presentation" dir="ltr">JOB LEVEL</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">:</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">B5</span></span><span class="markedContent" id="page3R_mcid9"></span></p>
<p><strong><span class="markedContent" id="page3R_mcid9"><br role="presentation" /><span role="presentation" dir="ltr">SALARY</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">:</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">R 210 449</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">–</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">R 315 673</span></span></strong><span class="markedContent" id="page3R_mcid10"></span></p>
<p><span class="markedContent" id="page3R_mcid10"><br role="presentation" /><span role="presentation" dir="ltr">REPORT TO</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">:</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Supervisor: Service Desk</span></span><span class="markedContent" id="page3R_mcid11"><br role="presentation" /><span role="presentation" dir="ltr">DIVISION</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">:</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Service Delivery</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Management</span></span><span class="markedContent" id="page3R_mcid12"><br role="presentation" /><span role="presentation" dir="ltr">DEPT</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">:</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Service Desk</span></span><span class="markedContent" id="page3R_mcid14"><br role="presentation" /><span role="presentation" dir="ltr">POSITION STATUS</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">:</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">12</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Months Fixed Term Contract</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">(Internal</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">&; External</span><span role="presentation" dir="ltr">)</span></span><span class="markedContent" id="page3R_mcid15"></span><span class="markedContent" id="page3R_mcid16"></span><span class="markedContent" id="page3R_mcid17"></span></p>
<p><span class="markedContent" id="page3R_mcid17"><br role="presentation" /><span role="presentation" dir="ltr">Purpose of the job</span></span><span class="markedContent" id="page3R_mcid18"></span><span class="markedContent" id="page3R_mcid19"><br role="presentation" /><span role="presentation" dir="ltr">To log, classify and categorize IT</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">incidents and requests for IT clients, perform first line support and update calls </span><span role="presentation" dir="ltr">accordingly, as well as to route call to next level support if not able to resolve.</span></span><span class="markedContent" id="page3R_mcid20"></span><span class="markedContent" id="page3R_mcid21"></span></p>
<p><span class="markedContent" id="page3R_mcid21"><br role="presentation" /><span role="presentation" dir="ltr">Key Responsibility Areas</span></span><span class="markedContent" id="page3R_mcid22"></span><span class="markedContent" id="page3R_mcid23"><br role="presentation" /><span role="presentation" dir="ltr">Availability; Answer inbound calls; Quality</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">of calls; Logged calls on ARS and/or ITSM; First call resolution rate; First </span><span role="presentation" dir="ltr">Line Support; Post call Survey; and Cut Calls.</span></span><span class="markedContent" id="page3R_mcid24"></span><span class="markedContent" id="page3R_mcid25"></span></p>
<p><span class="markedContent" id="page3R_mcid25"><br role="presentation" /><span role="presentation" dir="ltr">Qualifications and Experience</span></span><span class="markedContent" id="page3R_mcid26"></span><span class="markedContent" id="page3R_mcid27"><br role="presentation" /><span role="presentation" dir="ltr">Minimum</span><span role="presentation" dir="ltr">:</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Matric (Grade 12) A+ or N+.</span></span><span class="markedContent" id="page3R_mcid28"><br role="presentation" /><span role="presentation" dir="ltr">Experienc</span><span role="presentation" dir="ltr">e</span><span role="presentation" dir="ltr">:</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">6 months IT Service Desk and</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Technical Field Support experience.</span></span><span class="markedContent" id="page3R_mcid29"></span><span class="markedContent" id="page3R_mcid30"><br role="presentation" /><span role="presentation" dir="ltr"></span></span></p>
<p><span class="markedContent" id="page3R_mcid30"><span role="presentation" dir="ltr">Technical Competencies Description</span></span><span class="markedContent" id="page3R_mcid31"></span><span class="markedContent" id="page3R_mcid32"><br role="presentation" /><span role="presentation" dir="ltr">Knowledge</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">of:</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Telephony system; Customer management services Operating Systems/Applications (ARS)/ITSM; </span><span role="presentation" dir="ltr">Policy, process and standards; Operational business rules and</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">processes.</span></span><span class="markedContent" id="page3R_mcid33"></span><span class="markedContent" id="page3R_mcid34"></span></p>
<p><span class="markedContent" id="page3R_mcid34"><br role="presentation" /><span role="presentation" dir="ltr">Other Special Requirements</span></span><span class="markedContent" id="page3R_mcid35"><br role="presentation" /><span role="presentation" dir="ltr">N/A</span></span><span class="markedContent" id="page3R_mcid36"></span><span class="markedContent" id="page3R_mcid37"></span><span class="markedContent" id="page3R_mcid38"></span></p>
<p><span class="markedContent" id="page3R_mcid38"><br role="presentation" /><strong><span role="presentation" dir="ltr">How to apply</span></strong></span><strong><span class="markedContent" id="page3R_mcid39"></span><span class="markedContent" id="page3R_mcid40"><br role="presentation" /><span role="presentation" dir="ltr">To apply please log onto the e</span><span role="presentation" dir="ltr">&#8211;</span><span role="presentation" dir="ltr">Government Portal:</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">www.eservices.gov.za</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">and</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">follow the following process;</span></span><span class="markedContent" id="page3R_mcid41"><br role="presentation" /><span role="presentation" dir="ltr">1.</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Register using your ID and personal information;</span></span><span class="markedContent" id="page3R_mcid42"><br role="presentation" /><span role="presentation" dir="ltr">2.</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Use received one</span><span role="presentation" dir="ltr">&#8211;</span><span role="presentation" dir="ltr">time pin to complete the registration;</span></span><span class="markedContent" id="page3R_mcid43"><br role="presentation" /><span role="presentation" dir="ltr">3.</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Log in using your username and password;</span></span><span class="markedContent" id="page3R_mcid44"><br role="presentation" /><span role="presentation" dir="ltr">4.</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Click on “Employment &; Labour;</span></span><span class="markedContent" id="page3R_mcid45"><br role="presentation" /><span role="presentation" dir="ltr">5.</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;</span></span><span class="markedContent" id="page3R_mcid46"></span><span class="markedContent" id="page3R_mcid47"><br role="presentation" /><span role="presentation" dir="ltr">Or, if candidate has re</span><span role="presentation" dir="ltr">gistered on eservices portal, access www.eservices.gov.za, then follow the below steps:</span></span><span class="markedContent" id="page3R_mcid48"><br role="presentation" /><span role="presentation" dir="ltr">1.</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Click on “Employment &; Labour;</span></span><span class="markedContent" id="page3R_mcid49"><br role="presentation" /><span role="presentation" dir="ltr">2.</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Click on “Recruitment Citizen”</span></span><span class="markedContent" id="page3R_mcid50"><br role="presentation" /><span role="presentation" dir="ltr">3.</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Login using your username and password</span></span><span class="markedContent" id="page3R_mcid51"></span></strong></p>
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<p><strong><span class="markedContent" id="page23R_mcid0"><span role="presentation" dir="ltr">4.</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Click on “Recruitment Citizen” to create profile, upda</span><span role="presentation" dir="ltr">te profile, browse and apply for jobs</span></span><span class="markedContent" id="page23R_mcid1"><br role="presentation" /><span role="presentation" dir="ltr">For queries/support contact</span></span><span class="markedContent" id="page23R_mcid2"><span dir="ltr" aria-owns="pdfjs_internal_id_25R"> </span><span role="presentation" dir="ltr">eRecruitmentSupport@sita.co.za</span></span><span class="markedContent" id="page23R_mcid3"></span><span class="markedContent" id="page23R_mcid4"></span><span class="markedContent" id="page23R_mcid5"><br role="presentation" /><span role="presentation" dir="ltr">CV`s sent to the above email addresses will not be considered</span></span><span class="markedContent" id="page23R_mcid6"></span><span class="markedContent" id="page23R_mcid7"></span></strong><span class="markedContent" id="page23R_mcid8"></span></p>
<p><span class="markedContent" id="page23R_mcid8"><br role="presentation" /><span role="presentation" dir="ltr">Closing Date:</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">10 March</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">2</span><span role="presentation" dir="ltr">02</span><span role="presentation" dir="ltr">3</span></span><span class="markedContent" id="page23R_mcid9"></span><span class="markedContent" id="page23R_mcid10"></span><span class="markedContent" id="page23R_mcid11"></span></p>
<p><span class="markedContent" id="page23R_mcid11"><br role="presentation" /><span role="presentation" dir="ltr">Disclaimer</span></span><span class="markedContent" id="page23R_mcid12"></span><span class="markedContent" id="page23R_mcid13"><br role="presentation" /><span role="presentation" dir="ltr">SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. </span><span role="presentation" dir="ltr">Correspondence will be limited to shortlisted candidates only.</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Preference will be given to members of designated </span><span role="presentation" dir="ltr">groups.</span></span><span class="markedContent" id="page23R_mcid14"></span><span class="markedContent" id="page23R_mcid15"></span></p>
<p><span class="markedContent" id="page23R_mcid15"><br role="presentation" /><span role="presentation" dir="ltr">â</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">If you do not hear from us within two months of the closing date, please regard your application as</span><br role="presentation" /><span role="presentation" dir="ltr">unsuccessful.</span></span><span class="markedContent" id="page23R_mcid16"><br role="presentation" /><span role="presentation" dir="ltr">â</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Applications received after the closing date will not be considered. Please clearly indicate the reference </span><span role="presentation" dir="ltr">number of the position you are app</span><span role="presentation" dir="ltr">lying for.</span></span><span class="markedContent" id="page23R_mcid17"><br role="presentation" /><span role="presentation" dir="ltr">â</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">It</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">is</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">the</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">applicant&#8217;s</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">responsibility</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">to</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">have</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">foreign</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">qualifications</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">evaluated</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">by</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">the</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">South</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">African</span><br role="presentation" /><span role="presentation" dir="ltr">Qualifications Authority (SAQA).</span></span><span class="markedContent" id="page23R_mcid18"><br role="presentation" /><span role="presentation" dir="ltr">â</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Only candidates who meet the requirements should apply.</span></span><span class="markedContent" id="page23R_mcid19"><br role="presentation" /><span role="presentation" dir="ltr">â</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">SITA reserves the right not to make an appointment.</span></span><span class="markedContent" id="page23R_mcid20"><br role="presentation" /><span role="presentation" dir="ltr">â</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">T</span><span role="presentation" dir="ltr">he appointment is subject to getting a positive security clearance, the signing of a balance scorecard </span><span role="presentation" dir="ltr">contract, verification of the applicants’ documents (Qualifications), and reference checking.</span></span><span class="markedContent" id="page23R_mcid21"><br role="presentation" /><span role="presentation" dir="ltr">â</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">Correspondence will be entered to with shortlisted candida</span><span role="presentation" dir="ltr">tes only.</span></span><span class="markedContent" id="page23R_mcid22"><br role="presentation" /><span role="presentation" dir="ltr">â</span><span role="presentation" dir="ltr"> </span><span role="presentation" dir="ltr">CV`s from Recruitment Agencies will not be considered.</span></span></p>
<p>Location: SITA Centurion</p>

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