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<h1><span >Data Capture Clerk </span></h1>
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<div ><img src="https://www.nedbank.co.za/content/dam/nedbank/site-assets/AboutUs/Investor_Relations/Who_We_Are_Overview/t1024-overview.jpg" jsaction="VQAsE" class="r48jcc pT0Scc iPVvYb" jsname="kn3ccd" aria-hidden="false" /></div>
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<div class="Job-layout-heading">Details</div>
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<h2><b>Job Classification</b></h2>
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<h2>Job Family</h2>
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<div>Administration, Operations and Facilities</div>
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<h2>Career Stream</h2>
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<p>Admin, Transact Processing and Production</p>
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<h2>Leadership Pipeline</h2>
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<p>Manage Self: Operational</p>
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<h2>FAIS Affected</h2>
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<h2><b>Job Purpose</b></h2>
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<p>To obtain; capture or process data within laid down policies; procedures and systems in order to satisfy clients and bank requirements to achieve departmental objectives and targets.</p>
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<h2><b>Job Responsibilities</b></h2>
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<li>Minimise financial loss by verifying if the client has adequate funds before processing the request.</li>
<li>Minimise financial loss due to negligence by checking the accuracy of the request before and after processing the request.</li>
<li>Ensure compliance with bank policies and industry regulations in order to minimise opportunities for threat of loss.</li>
<li>Ensure bank charges have been debited for once-off requests by capturing manually on Nedbank Terminal Emulator (NTE).</li>
<li>Meet standards for quality by adhering to the Service Level Agreements (SLA) and turnaround times.</li>
<li>Build client trust by resolving queries timeously, communicating SLA deviations and suggesting resolutions.</li>
<li>Build and maintain internal and external relationships with clients by educating and guiding clients of the requesting process and system.</li>
<li>Provide monthly workflow updates by preparing and submitting daily and monthly statistics reports to the team leader.</li>
<li>Mitigate risk of frauds by verifying client details with records on the banking platform and Nedbank Terminal Emulator (NTE).</li>
<li>Ensure security procedures are adhered to by verifying the authorised signatories on Signature Verification (SIGVER) system.</li>
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<li>Confirm the client request by telephone to ensure that the client is aware of the request and that everything is in order for approval.</li>
<li>Capture the name of the client, date and time, sign and stamp in accordance with the bank procedures to approve the request.</li>
<li>Update the receiving file by capturing the request on the server in the relevant folder.</li>
<li>Ensure serious incidents affecting the department performance are reported and recorded on the incidents form.</li>
<li>Ensure adherence with all workflow processes by working in accordance with the Aris map.</li>
<li>Improve service delivery by redirecting security stationery to the correct branches and updating branch details with printers and couriers.</li>
<li>Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.</li>
<li>Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.</li>
<li>Ensure that own contribution and participation contributes to the achievement of team goals.</li>
<li>Create and manage own career through guidance and support of management, department and colleagues.</li>
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<li>Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.</li>
<li>Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.</li>
<li>Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.</li>
<li>Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.</li>
<li>Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).</li>
<li>Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.</li>
<li>Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.</li>
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<h2><b>Job Responsibilities Continue</b></h2>
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<h2><b>People Specification</b></h2>
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<h2>Essential Qualifications &#8211; NQF Level</h2>
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<li>Matric / Grade 12 / National Senior Certificate</li>
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<h2>Preferred Qualification</h2>
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<h2>Essential Certifications</h2>
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<h2>Preferred Certifications</h2>
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<h2>Minimum Experience Level</h2>
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<div>1 year data capture experience preferably in a banking environment.</div>
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<h2><b>Technical / Professional Knowledge</b></h2>
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<li>Administrative procedures and systems</li>
<li>Business writing</li>
<li>Data analysis</li>
<li>Relevant regulatory knowledge</li>
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<h2>Behavioural Competencies</h2>
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<li>Communication</li>
<li>Collaborating</li>
<li>Work Standards</li>
<li>Managing Work</li>
<li>Quality Orientation</li>
<li>Sustaining Customer Satisfaction</li>
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<p><span><em><strong>Please contact the Nedbank Recruiting Team at +27 860 555 566</strong></em></span></p>
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