APPLY FOR METROPOLITAN LIFE LEARNERSHIP

<h3>Metropolitan Learnership<&sol;h3>&NewLine;<p>Details<br &sol;>&NewLine;Reference Number MMH231017-3<br &sol;>&NewLine;Job Title Learnership<br &sol;>&NewLine;Position Type Temporary<br &sol;>&NewLine;Role Family Operations<br &sol;>&NewLine;Cluster Metropolitan Life<br &sol;>&NewLine;Remote Opportunity None of the time<br &sol;>&NewLine;Location &&num;8211&semi; Country South Africa<&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p>Introduction<&sol;p>&NewLine;<p>Metropolitan is one of the services brands in South Africa&period; With a 125-year legacy of serving the communities in which it operates&comma; Metropolitan represents true empowerment in serving Africa&&num;8217&semi;s people through affordable financial solutions that create financial growth and security&period;Metropolitan operates in South Africa&comma; but the brand is also present in 12 African countries including&comma; Namibia&comma; Botswana&comma; Kenya&comma; Ghana&comma; Nigeria&comma; Lesotho&comma; and Swaziland&period; Metropolitan provides financial wellness solutions that meet the needs of low-income clients&comma; including funeral insurance&comma; health&comma; savings&comma; hospital cash-back cover&comma; retirement solutions and life insurance&period;<&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p>Role Purpose<&sol;p>&NewLine;<p>Deliver professional service to clients through various servicing channels &lpar;inbound calls&comma; emails&comma; walk-in interactions etc&period;&rpar;&comma; responding to their needs&comma; concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements&period;<&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>Requirements<&sol;strong><&sol;p>&NewLine;<p><strong>Matric or equivalent&period;<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p>Duties &amp&semi; Responsibilities<&sol;p>&NewLine;<p>Engage with clients and&sol;or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards&period;<&sol;p>&NewLine;<p>Take ownership of complaints and ensure they are resolved timeously and effectively&period;<&sol;p>&NewLine;<p>Provide clients with the relevant information and documentation as required in line with policy guidelines&period;<&sol;p>&NewLine;<p>Capture and update client information on relevant system&sol;s&comma; based on data received from the client&period;<&sol;p>&NewLine;<p>Accurately complete all administrative and reporting requirements within agreed timeframes&period;<&sol;p>&NewLine;<p>Adhere to legislative &sol; compliance requirements in the service process&period;<&sol;p>&NewLine;<p>Identify and report process and system failures and enhancements to improve client experience&period;<&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p>Competencies<&sol;p>&NewLine;<p>Business Acumen&period;<&sol;p>&NewLine;<p>Client &sol; Stakeholder Commitment&period;<&sol;p>&NewLine;<p>Drive for Results&period;<&sol;p>&NewLine;<p>Leads Change and Innovation&period;<&sol;p>&NewLine;<p>Collaboration&period;<&sol;p>&NewLine;<p>Impact and Influence&period;<&sol;p>&NewLine;<p>Self-Awareness and Insight&period;<&sol;p>&NewLine;<p>Diversity and Inclusiveness&period;<&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<a class&equals;"maxbutton-1 maxbutton" href&equals;"https&colon;&sol;&sol;momentummetropolitan&period;internal&period;erecruit&period;co&sol;candidateapp&sol;Jobs&sol;View&sol;MMH231017-3"><span class&equals;'mb-text'>CLICK HERE TO APPLY<&sol;span><&sol;a>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;