<h3><strong>Truworths is hiring Debt Collectors</strong></h3>
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<p>Details<br />
Reference Number TRU231024-1<br />
Job Title Debt Collector<br />
Business Area Credit Service<br />
Job Type Permanent<br />
Location &#8211; Country South Africa</p>
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<p>Job Description</p>
<p>At Truworths, you&#8217;ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.</p>
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<p>Take a walk through our stores or offices and you&#8217;ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.</p>
<p>Our Customer Services department requires people with a real passion for retail and commitment to a high level of customer service, to work in our Debt Collection Department as a Debt Collector.</p>
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<p>Key Responsibilities</p>
<p>• Advises customer of total due amount (arrears + instalment due).<br />
• Asks for immediate payment/confirm PTP.<br />
• Confirms when next payment will be.<br />
• Confirms salary date and ensure correlations between salary date, PTP date and date last paid.<br />
• Advises customer of the relevant consequences of non-payment or benefits of making payment.<br />
• Negotiate for total due/Multiple PTPs.<br />
• Offers the option to pay via credit card and explain benefits of paying via credit card.<br />
• Offer a debit order and explain benefits of a debit order payment.<br />
• All info updated correctly and correct action codes used.</p>
<p>Qualifications and Experience</p>
<p>• Matric or equivalent qualification<br />
• Previous relevant experience (collections experience) is advantageous.</p>
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<p>Competencies</p>
<p>• Computer literate (Excel, Word).<br />
• Multi lingual beneficial.<br />
• Is a willing, enthusiastic &; active participant.<br />
• Eager to learn new skills.<br />
• Patient and tolerant.<br />
• Competitive and a desire to succeed<br />
• Focus and the ability to concentrate for long periods.</p>
<p>• Persistent and assertive.<br />
• The ability to work in a competitive and stressful environment.<br />
• Problem solving skills.<br />
• Strong negotiation skills.<br />
• Punctuality and good attendance.<br />
• Honestly and trustworthy.<br />
• Adapt to change quickly, in a fast-paced environment.<br />
• Understand and adhere to the company and department standards, policies and procedures</p>
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<a class="maxbutton-1 maxbutton" href="https://truworths.erecruit.co/candidateapp/Jobs/View/TRU231024-1"><span class='mb-text'>CLICK HERE TO APPLY</span></a>
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