Do you have Grade 12 and looking for a Job? Truworths is hiring Call Centre Agents with Grade 12

<h3><strong>Truworths is hiring Call Centre Agents<&sol;strong><&sol;h3>&NewLine;<p><strong>Details<&sol;strong><br &sol;>&NewLine;<strong>Reference Number TRU240326-1<&sol;strong><br &sol;>&NewLine;<strong>Job Title Call Centre Agent<&sol;strong><br &sol;>&NewLine;<strong>Business Area Credit Service<&sol;strong><br &sol;>&NewLine;<strong>Job Type Permanent<&sol;strong><br &sol;>&NewLine;<strong>Workplace Type On-site<&sol;strong><br &sol;>&NewLine;<strong>Location &&num;8211&semi; Country South Africa<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>Job Description At Truworths&comma; you&&num;8217&semi;ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry&period;<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service&period;<&sol;strong><br &sol;>&NewLine;<strong>Key Responsibilities Answering customers&&num;8217&semi; inquiries via Chat&comma; Email&comma; and Social Media&period; <&sol;strong><br &sol;>&NewLine;<strong>High level queries escalated to CEO to be investigated and resolved<&sol;strong><br &sol;>&NewLine;<strong>Liaising with couriers and third party in a professional and cautious manner<&sol;strong><br &sol;>&NewLine;<strong>Deliver the right information&comma; while using multiple tools and business platforms simultaneously&period;<&sol;strong><br &sol;>&NewLine;<strong>Providing efficient and accurate customer service&comma; explaining possible solutions&comma; and ensuring the customer feels supported and valued&period;<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>Ensure that you follow up and resolve all your pending queries in the time frame agreed with you<&sol;strong><br &sol;>&NewLine;<strong>Respond to email queues promptly and appropriately&period;<&sol;strong><br &sol;>&NewLine;<strong>Process ad hoc tasks and&sol;or refunds accurately&period;<&sol;strong><br &sol;>&NewLine;<strong>Identify and escalate problematic queries timeously&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Qualifications and Experience <&sol;strong><&sol;p>&NewLine;<p><strong>Matric or equivalent qualification<&sol;strong><br &sol;>&NewLine;<strong>A minimum of 12 months experience within a contact centre in an agent or similar role<&sol;strong><br &sol;>&NewLine;<strong>Excellent level of proficiency in written &amp&semi; spoken English<&sol;strong><br &sol;>&NewLine;<strong>Strong analytical&comma; problem solving and investigative skills<&sol;strong><br &sol;>&NewLine;<strong>Exceptional customer Service Experience<&sol;strong><br &sol;>&NewLine;<strong>UK Call Centre experience advantageous<&sol;strong><&sol;p>&NewLine;<p><strong>Competencies Technical&colon; <&sol;strong><&sol;p>&NewLine;<p><strong>Essential Competencies&colon;<&sol;strong><br &sol;>&NewLine;<strong>• Computer literate &lpar;Excel&comma; Word&rpar;&period;<&sol;strong><br &sol;>&NewLine;<strong>• 35 WPM typing speed<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>Behavioural&colon; <&sol;strong><br &sol;>&NewLine;<strong>• Customer&sol;Client focus<&sol;strong><br &sol;>&NewLine;<strong>• Effective time management skills<&sol;strong><br &sol;>&NewLine;<strong>• Attention to detail<&sol;strong><br &sol;>&NewLine;<strong>• A good deal of accuracy<&sol;strong><br &sol;>&NewLine;<strong>• Ability to follow set procedures<&sol;strong><br &sol;>&NewLine;<strong>• The ability to be pro-active and constantly seek a better way of doing things<&sol;strong><br &sol;>&NewLine;<strong>• Good time management and self sufficient <&sol;strong><br &sol;>&NewLine;<strong>• Ability to work under pressure<&sol;strong><br &sol;>&NewLine;<strong>• Able to work in a team and independently<&sol;strong><br &sol;>&NewLine;<strong>• Availability and willingness to work overtime&sol;public holidays where required<&sol;strong><br &sol;>&NewLine;<strong>• Extremely self-motivated &amp&semi; organized with the ability to multitask &amp&semi; prioritize<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<a class&equals;"maxbutton-1 maxbutton" href&equals;"https&colon;&sol;&sol;truworths&period;erecruit&period;co&sol;candidateapp&sol;Jobs&sol;View&sol;TRU240326-1"><span class&equals;'mb-text'>CLICK HERE TO APPLY<&sol;span><&sol;a>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;