<h1 id="job-title" itemprop="title"><strong>Call Centre Sales Agents | Liberty Group</strong></h1>
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<p id="job-company" class="jobCompany" ><strong>Company: Liberty Group Limited</strong></p>
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<p><strong>At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.</strong></p>
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<h2><strong>Purpose</strong></h2>
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<div><strong>To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs).</strong></div>
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<h2><strong>Minimum Experience</strong></h2>
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<div><strong>1 &#8211; 2 years experience in a similar environment</strong></div>
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<h2><strong>Minimum Qualifications</strong></h2>
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<div><strong>Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration</strong></div>
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<h2><strong>Additional Minimum Qualifications</strong></h2>
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<h2><strong>Outputs</strong></h2>
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<h2><strong>Process</strong></h2>
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<li><strong>Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.</strong></li>
<li><strong>Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.</strong></li>
<li><strong>Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.</strong></li>
<li><strong>Proactively identify problems, apply known solutions and escalate more difficult problems.</strong></li>
<li><strong>Plan for task execution and adjust priorities against an established plan.</strong></li>
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<h2><strong>Customer</strong></h2>
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<li><strong>Liaise and interact with customers via approved communication channels in a positive and helpful manner.</strong></li>
<li><strong>Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.</strong></li>
<li><strong>Conduct outbound call centre calls in a professional manner, ensuring an excellent and accurate client service enhancing org reputation.</strong></li>
<li><strong>Conducts financial needs analysis and generates sales of Liberty products by matching client needs to relevant Liberty product.</strong></li>
<li><strong>Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.</strong></li>
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<h2><strong>Finance</strong></h2>
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<li><strong>Achieves monthly sales targets and production requirements by ensuring that customer leads and prospective customers translate into professional needs based sales revenue.</strong></li>
<li><strong>Adhere to specified standards, policies and procedures to prevent potential losses/wastage.</strong></li>
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<h2><strong>Learning and Growth</strong></h2>
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<li><strong>Contribute positively to own area-specific knowledge improvement.</strong></li>
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<h2><strong>Governance</strong></h2>
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<li><strong>Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.</strong></li>
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<h2><strong>Competencies</strong></h2>
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<h2><strong>Liberty Values</strong></h2>
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<h2><strong>Technical Competencies</strong></h2>
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<li><strong>Legal Compliance (Sales) (Basic)</strong></li>
<li><strong>Customer Understanding (Basic)</strong></li>
<li><strong>Handling Difficult Calls (Intermediate)</strong></li>
<li><strong>Telephone and face to face sales (Intermediate)</strong></li>
<li><strong>Sales life cycle management (Basic)</strong></li>
<li><strong>Developing sales (Basic)</strong></li>
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<h2><strong>Behavioural Competencies</strong></h2>
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<li><strong>Persuading and Influencing (Basic)</strong></li>
<li><strong>Interpersonal Effectiveness (Basic)</strong></li>
<li><strong>Problem Solving and Analysis (Basic)</strong></li>
<li><strong>Teamwork and Cooperation (Basic)</strong></li>
<li><strong>Communicating with Impact (Basic)</strong></li>
<li><strong>Relationship Management and Networking (Basic)</strong></li>
<li><strong>Customer Orientation (Basic)</strong></li>
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<p><strong>We put our knowledge and insight acquired over the past 60 years, to serving a pan-African market of the future. Liberty has received its eighth certification as a Top Employer from the Top Employers Institute. See details here <a href="http://www.liberty.co.za/Pages/liberty-certified-top-employee-for-2017.aspx">link</a></strong></p>
<a class="maxbutton-1 maxbutton" href="https://careers.liberty.co.za/search/?createNewAlert=false&#038;q=&#038;locationsearch="><span class='mb-text'>CLICK HERE TO APPLY</span></a>
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