HUNGRY LION VACANCIES

<p><strong>Hungry Lion is hiring Customer Care Service Agents<&sol;strong><&sol;p>&NewLine;<p><strong>Contracted<&sol;strong><&sol;p>&NewLine;<p><strong>Productivity<&sol;strong><&sol;p>&NewLine;<p><strong>Entry Level<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>THE OPPORTUNITY<&sol;strong><&sol;p>&NewLine;<p><strong>We have an opportunity for a Customer Care Service Agent to join our team&period; The purpose of this role is to tend to customer service queries and then offer a unique and innovative solution to each problem&period; The successful candidate for this role will have a strong command of the company’s customer service policies&comma; and be well-trained in product&sol;business knowledge that can be critical for offering quick and accurate assistance to customers&period;<&sol;strong><&sol;p>&NewLine;<p><strong>DUTIES<&sol;strong><&sol;p>&NewLine;<p><strong>Answer incoming customer phone calls&comma; WhatsApp and social media messages regarding issues&comma; product problems&comma; service questions and general client concerns&period; <&sol;strong><&sol;p>&NewLine;<p><strong>Responsible for maintaining a high level of professionalism with clients and working to establish positive rapport with every caller&period; <&sol;strong><&sol;p>&NewLine;<p><strong>Respond to social media queries and concerns&period; <&sol;strong><&sol;p>&NewLine;<p><strong>Update customer information in the customer service database during and after each call&period; <&sol;strong><&sol;p>&NewLine;<p><strong>Work with the management team to stay up-to-date on product knowledge and marketing strategies and be informed of any changes in company policies and procedures&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers&period; <&sol;strong><&sol;p>&NewLine;<p><strong>Liaise with customers&comma; via relevant channels&comma; in a professional manner&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Provide feedback and accurately update reports&period;<&sol;strong><&sol;p>&NewLine;<p><strong>REQUIREMENTS<&sol;strong><&sol;p>&NewLine;<p><strong>Essential&colon;<&sol;strong><&sol;p>&NewLine;<p><strong>Grade 12 with Tertiary qualification&period; <&sol;strong><&sol;p>&NewLine;<p><strong>Fluent in English and at least one other language&period;<&sol;strong><&sol;p>&NewLine;<p><strong>1 year’s customer care or call centre experience&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Intermediate Computer knowledge &lpar;speed&comma; accuracy and navigation&rpar;&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Desirable&colon; <&sol;strong><&sol;p>&NewLine;<p><strong>Online chat experience&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Work from home or remote work experience&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Typing speed of 25 WPM or more with 90&percnt; accuracy&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Google Workspace experience&period;<&sol;strong><&sol;p>&NewLine;<p><strong> <&sol;strong><&sol;p>&NewLine;<p><strong>COMPETENCIES<&sol;strong><&sol;p>&NewLine;<p><strong>Resilience and stress tolerance&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Client centricity&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Adaptability&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Drive and commitment&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Social media savvy&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Problem-solving&period; <&sol;strong><&sol;p>&NewLine;<p><strong>Ability to multitask&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Emotional intelligence&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Self-management&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Critical thinking&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Adaptability&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Active listening<&sol;strong><&sol;p>&NewLine;<a class&equals;"maxbutton-1 maxbutton" href&equals;"https&colon;&sol;&sol;hungrylion&period;applytojob&period;com&sol;apply&sol;RutzZaVqhj&sol;Customer-Care-Service-Agent6month-Contract"><span class&equals;'mb-text'>CLICK HERE TO APPLY<&sol;span><&sol;a>&NewLine;