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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing"><span class="jobdetails-labels">Reference Number</span></div>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing"><span class="jobdetails-description-text">T10000200</span></div>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing"><span class="jobdetails-labels">Description</span></div>
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<p> ;</p>
<p><b> EXTERNAL </b><b>ADVERTISEMENT</b></p>
<p><b>Call Centre Agent X 9</b></p>
<p><b>(JG P11)</b></p>
<p><b>Ref No:</b> <b>T1000019; T1000020;</b></p>
<p><b>T1000021; T1000022; T1000023; T1000024; T1000025;</b> <b>T1000026;</b> <b>T1000027</b></p>
<p><b>Employment type: Fixed Term Contract – 5 Years</b></p>
<p><b>Job Purpose</b>: To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.</p>
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<p><b>Key performance areas:</b></p>
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<li>To receive and respond efficiently and effectively to inbound Customer calls;</li>
<li>To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures</li>
<li>To determine and resolve Customer service requests and queries on preferably first call resolution;</li>
<li>To accurately capture all calls received as prescribed and provide Customer feedback</li>
<li>To contribute to improvement of organizational performance standards</li>
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<p>Background verification, including criminal record and citizenship checks, it is the applicants&#8217; responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).</p>
<p>CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.</p>
<p>Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.</p>
<p>If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful.</p>
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<p>CIPC reserves the right not to fill an advertised position.</p>
<p>For further details regarding these positions please click on the link: https://cipc.mcidirecthire.com/default/External/CurrentOpportunities</p>
<p>or visit the CIPC website at www.cipc.co.za</p>
<p><b>Kindly note that faxed, emailed, posted and or hand delivered applications will not be considered.</b></p>
<p>Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7074 / 7075 / 7I79</p>
<p>Closing date:<b> 24 January 2025</b></p>
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<p><b>Required Minimum education/training</b></p>
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<li>A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management</li>
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<p>OR</p>
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<li>A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Communications / Marketing management or Business management</li>
<li>A Call Centre certificate will be an added advantage</li>
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<p><b>Required Minimum work experience:</b></p>
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<li>1-2 years’ Call Centre experience</li>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"><span class="jobdetails-salary-text">Contract</span></div>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"><span class="jobdetails-labels">Duration</span></div>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"><span class="jobdetails-salary-text">3 Years +</span></div>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"><span class="jobdetails-labels">EE Position</span></div>
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