<div id="header" class="headerVodacom headermainVodacom navbar navbar-default navbar-fixed-top" role="banner">
<div id="headerbordertop" class="headerbordertopVodacom"><strong><span style="font-family: Roboto, Helvetica, Arial, sans-serif; font-size: 36px;">Call Centre Agent Customer Acquisition</span></strong></div>
</div>
<div></div>
<p> ;</p>
<div></div>
<div></div>
<div id="innershell" class="innershellVodacom">
<div id="content" class="contentVodacom" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor6e4454477c3f8dee">
<div class="row">
<div class="col-xs-12 fontalign-left"><strong><span class="joblayouttoken-label">Posting Country: </span><span >South Africa</span></strong></div>
<div></div>
</div>
</div>
</div>
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor6e4454477c3f8dee">
<div class="row">
<div class="col-xs-12 fontalign-left"><strong><span class="joblayouttoken-label">Full Time / Part Time: </span><span >Full Time</span></strong></div>
</div>
</div>
</div>
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor6e4454477c3f8dee">
<div class="row">
<div class="col-xs-12 fontalign-left"><strong><span class="joblayouttoken-label">Contract Type: </span><span >Permanent</span></strong></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div></div>
<div id="innershell" class="innershellVodacom">
<div id="content" class="contentVodacom" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div dir="auto" class="buttontext buttontext93e82b579e6bbe39 rtltextaligneligible center unmodified backgroundimage backgroundcolor5b64bcbe9e57edce linkcolor linkhovercolor displayDTM ">
<div class="inner ">
<p><strong>At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it&#8217;s our human spirit, together with technology, that empowers us to achieve this. </strong></p>
<p><strong>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</strong></p>
<p><strong>With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. </strong></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div id="innershell" class="innershellVodacom">
<div id="content" class="contentVodacom" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor583c4432d5fcc24c">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<div>
<div>
<p><strong>When it comes to putting people first, we&#8217;re number 1. </strong></p>
<p><strong>The number 1 Top Employer in South Africa.<br />
Certified by the Top Employer Institute 2025.</strong></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div id="innershell" class="innershellVodacom">
<div id="content" class="contentVodacom" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor583c4432d5fcc24c">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<p> ;</p>
<div>
<div>
<h2><strong>Role Purpose:</strong></h2>
</div>
<div>
<p><strong>To process applications for credit vetting, activations and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems</strong></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div id="innershell" class="innershellVodacom">
<div id="content" class="contentVodacom" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor583c4432d5fcc24c">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<div>
<div>
<h2><strong>Your responsibilities will include:</strong></h2>
</div>
<div>
<ul>
<li><strong>To perform detailed, accurate and relevant assessment of all credit vetting requests escalated for manual assessment; in according with company policy and guidelines </strong></li>
<li><strong>Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt </strong></li>
<li><strong>To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system</strong></li>
<li><strong>To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system </strong></li>
<li><strong>To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system</strong></li>
<li><strong>To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems </strong></li>
<li><strong>To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures</strong></li>
<li><strong>To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures </strong></li>
<li><strong>To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests</strong></li>
<li><strong>To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge</strong></li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div id="innershell" class="innershellVodacom">
<div id="content" class="contentVodacom" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor583c4432d5fcc24c">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<div>
<div>
<h2><strong>The ideal candidate for this role will have:</strong></h2>
</div>
<div>
<ul>
<li><strong>A minimum of 2 years relevant experience including </strong></li>
<li><strong>1 year in a call centre environment (Credit Vetting) – essential </strong></li>
<li><strong>And Previous Credit Vetting experience – essential.</strong></li>
<li><strong>Grade 12 essential </strong></li>
<li><strong>Credit related Diploma desired</strong></li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div id="innershell" class="innershellVodacom">
<div id="content" class="contentVodacom" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor583c4432d5fcc24c">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<div>
<div>
<p><strong>Job Knowledge:</strong></p>
<ul>
<li><strong>Credit vetting process and decision-making knowledge </strong></li>
<li><strong>Customer verification, validation and confirmation </strong></li>
<li><strong>Customer creation and subscriber activations process </strong></li>
<li><strong>Transfer of ownership processes </strong></li>
<li><strong>Microsoft Office Applications </strong></li>
<li><strong>Data Capturing </strong></li>
<li><strong>Call Centre Knowledge </strong></li>
<li><strong>Knowledge of and experience in the use of Vodacom’s billing system &#8211; desirable</strong></li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p> ;</p>
<div id="innershell" class="innershellVodacom">
<div id="content" class="contentVodacom" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor583c4432d5fcc24c">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<div>
<div>
<p><strong>Job Related Skills:</strong></p>
<ul>
<li><strong>Good persuasion skills </strong></li>
<li><strong>Ability to deal effectively with irate customers </strong></li>
<li><strong>Good oral communication skills </strong></li>
<li><strong>Customer focused </strong></li>
<li><strong>Interpersonal skills </strong></li>
<li><strong>Good communication skills </strong></li>
<li><strong>Good problem-solving skills </strong></li>
<li><strong>Quality awareness </strong></li>
<li><strong>Ability to work under pressure </strong></li>
<li><strong>Good listening skills </strong></li>
<li><strong>Good time Management</strong></li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p> ;</p>
<div id="innershell" class="innershellVodacom">
<div id="content" class="contentVodacom" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor583c4432d5fcc24c">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<div>
<div>
<h2><strong>We make an impact by offering:</strong></h2>
</div>
<div>
<ul>
<li><strong>Enticing incentive programs and competitive benefit packages</strong></li>
<li><strong>Retirement funds, risk benefits, and medical aid benefits</strong></li>
<li><strong>Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies</strong></li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p> ;</p>
<div id="innershell" class="innershellVodacom">
<div id="content" class="contentVodacom" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor583c4432d5fcc24c">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<div>
<div>
<p><strong>Closing date for Applications:24 March 2025. </strong></p>
<p><strong>The base location for this role isMidrand, Vodacom Campus. </strong></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p> ;</p>
<p> ;</p>
<div id="innershell" class="innershellVodacom">
<div id="content" class="contentVodacom" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor583c4432d5fcc24c">
<div class="row">
<div class="col-xs-12 fontalign-left">
<p><strong>The company&#8217;s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.</strong></p>
<p><strong>Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity &; inclusion.</strong></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div id="innershell" class="innershellVodacom">
<div id="content" class="contentVodacom" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor583c4432d5fcc24c">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<div>
<div>
<p> ;</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div dir="auto" class="buttontext buttontext23559cf3162cbf4b rtltextaligneligible center unmodified backgroundimage backgroundcolor5b64bcbe9e57edce linkcolor linkhovercolor displayDTM ">
<div class="inner ">
<p><strong>Commitment from Vodacom</strong></p>
<p><strong>Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences &#8211; we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.</strong></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p> ;</p>
<a class="maxbutton-1 maxbutton" href="https://opportunities.vodafone.com/Vodacom/job/Midrand-Call-Centre-Agent-Customer-Acquisition/1182493601/"><span class='mb-text'>CLICK HERE TO APPLY</span></a>
<p> ;</p>

PPRA Real Estate Learnership Programme 2026 If you’re passionate about property and looking to build…
How to Apply for TFG Vacancies 2026 – Start Your Career in Retail Today If…
Edge Training Learnership 2026 – Paid Opportunity for Unemployed Youth in South Africa If you’re…
Auxiliary Toll Collector Jobs 2026 – Entry-Level Opportunity in various locations. If you’re looking for…
General Workers Jobs at Tiger Brands (x26) – Apply Now If you are looking for…
Department of Health Cleaning Jobs – Apply for Hospital Cleaner Posts If you are looking…