<div id="outershell" class="outershell">
<div id="header" class="custom-header header headermain navbar navbar-default navbar-fixed-top" role="banner">
<div class="ukCookiePolicy">
<div class="centered container ">
<p><strong><span style="font-family: Roboto, Helvetica, Arial, sans-serif; font-size: 36px;">Nedbank is hiring Service Centre Agents</span></strong></p>
</div>
</div>
</div>
</div>
<div id="outershell" class="outershell">
<div id="innershell" class="innershell">
<div id="content" class="content" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="customPlugin customPlugin-192a1ad0a4a3cfdc displayDTM">
<div class="inner">
<div></div>
<div class="Job-layout-heading"><strong>Details</strong></div>
<hr />
<p> ;</p>
</div>
</div>
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor0e61d3201843b40f">
<div class="row">
<div class="col-xs-12 fontalign-left">
<p><strong><span class="joblayouttoken-label">Location: </span></strong></p>
<p id="job-location" ><strong><span class="jobGeoLocation">Johannesburg</span></strong></p>
</div>
</div>
</div>
</div>
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor0e61d3201843b40f">
<div class="row">
<div class="col-xs-12 fontalign-left"><strong><span class="joblayouttoken-label">D</span></strong></div>
</div>
</div>
</div>
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor0e61d3201843b40f">
<div class="row">
<div class="col-xs-12 fontalign-left"><strong><span class="joblayouttoken-label">Reference: </span><span >138818</span></strong></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div></div>
<div></div>
<div id="outershell" class="outershell">
<div id="innershell" class="innershell">
<div id="content" class="content" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor439b7f8a">
<div class="row">
<div class="col-xs-12 fontalign-left">
<p><strong><img id="Picture_x0020_1" src="https://rmkcdn.successfactors.com/dd82a348/461743ac-ca78-42fa-8634-a.png" /></strong></p>
<p> ;</p>
<div>
<div>
<div>
<h2><strong>Job Requisition and Specialist Recruiter details</strong></h2>
</div>
<div>
<p><strong>REQ: 138818</strong></p>
<p><strong>Role: Service Centre Agent (Pipeline)</strong></p>
<p><strong>Area: Sandton</strong></p>
<p><strong>Specialist Recruiter: Lebohang Monate</strong></p>
<p><strong>Advert closing date: 18/04/2025</strong></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div id="outershell" class="outershell">
<div id="innershell" class="innershell">
<div id="content" class="content" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor439b7f8a">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<div>
<div>
<h2><strong>Job Family</strong></h2>
</div>
<div>
<p><strong>Sales and Services</strong></p>
</div>
</div>
<div>
<div>
<h2><strong>Career Stream</strong></h2>
</div>
<div>
<p><strong>Call Centre (Service)</strong></p>
</div>
</div>
<div>
<div>
<h2><strong>Leadership Pipeline</strong></h2>
</div>
<div>
<p><strong>Manage Self: Technical</strong></p>
</div>
</div>
<div>
<div>
<h2><strong>Job Purpose</strong></h2>
</div>
<div><strong>To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained</strong></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div id="outershell" class="outershell">
<div id="innershell" class="innershell">
<div id="content" class="content" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor439b7f8a">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<div>
<div>
<h2><strong>Job Responsibilities</strong></h2>
</div>
<div>
<ul>
<li><strong>Adhere to the daily schedule to ensure that targets are met by following the work plan.</strong></li>
<li><strong>Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.</strong></li>
<li><strong>Escalate all unresolved queries to management by logging the case on the system.</strong></li>
<li><strong>Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.</strong></li>
<li><strong>Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.</strong></li>
<li><strong>Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).</strong></li>
<li><strong>Participate and support corporate social responsibility initiatives for the achievement of key business strategies.</strong></li>
<li><strong>Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.</strong></li>
<li><strong>Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.</strong></li>
<li><strong>Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.</strong></li>
<li><strong>Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.</strong></li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div id="outershell" class="outershell">
<div id="innershell" class="innershell">
<div id="content" class="content" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor439b7f8a">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<div>
<div>
<ul>
<li><strong>Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.</strong></li>
<li><strong>Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.</strong></li>
<li><strong>Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.</strong></li>
<li><strong>Understand the nature of the client&#8217;s query by reiterating the key points raised by the client.</strong></li>
<li><strong>Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.</strong></li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p> ;</p>
<div id="outershell" class="outershell">
<div id="innershell" class="innershell">
<div id="content" class="content" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor439b7f8a">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<div>
<div>
<h2><strong>Essential Qualifications &#8211; NQF Level</strong></h2>
</div>
<ul>
<li><strong>Matric / Grade 12 / National Senior Certificate</strong></li>
</ul>
</div>
<div>
<div>
<h2><strong>Preferred Qualification</strong></h2>
</div>
<div>
<ul>
<li><strong>Certificate: Call Centre</strong></li>
</ul>
</div>
</div>
<div>
<div>
<h2><strong>Minimum Experience Level</strong></h2>
</div>
<div>
<ul>
<li><strong>6 to 12 months of experience in a call centre environment</strong></li>
<li><strong>Additionally, having a post-matric qualification or a certificate in call centre operations can be advantageous</strong></li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div id="outershell" class="outershell">
<div id="innershell" class="innershell">
<div id="content" class="content" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor439b7f8a">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<div>
<div>
<h2><strong>Technical / Professional Knowledge</strong></h2>
</div>
<ul>
<li><strong>Administrative procedures and systems</strong></li>
<li><strong>Relevant regulatory knowledge</strong></li>
<li><strong>Relevant software and systems knowledge</strong></li>
<li><strong>Business writing skills</strong></li>
<li><strong>Banking knowledge</strong></li>
<li><strong>Banking procedures</strong></li>
<li><strong>Cluster Specific Operational Knowledge</strong></li>
<li><strong>Business principles</strong></li>
<li><strong>Business terms and definitions</strong></li>
<li><strong>Governance, Risk and Controls</strong></li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div id="outershell" class="outershell">
<div id="innershell" class="innershell">
<div id="content" class="content" role="main" tabindex="-1">
<div class="inner">
<div class="jobDisplayShell" itemscope="itemscope" itemtype="http://schema.org/JobPosting">
<div class="jobDisplay">
<div class="content">
<div class="job">
<div class="joblayouttoken rtltextaligneligible displayDTM ">
<div class="inner fontcolor439b7f8a">
<div class="row">
<div class="col-xs-12 fontalign-left">
<div>
<div>
<div>
<h2><strong>Behavioural Competencies</strong></h2>
</div>
<ul>
<li><strong>Building Customer Loyalty</strong></li>
<li><strong>Communication</strong></li>
<li><strong>Technical/Professional Knowledge and Skills</strong></li>
<li><strong>Managing Work</strong></li>
<li><strong>Adaptability</strong></li>
<li><strong>Quality Orientation</strong></li>
</ul>
</div>
</div>
<p><strong><img alt="" height="228" src="https://rmkcdn.successfactors.com/dd82a348/61ad7a3f-eb85-4980-a04c-e.jpg" width="245" /></strong></p>
<p><strong>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;</strong></p>
<p><strong><em>Please contact the Nedbank Recruiting Team at +27 860 555 566 </em></strong></p>
<p><strong>If you can&#8217;t find the job you&#8217;re looking for, activate job alerts to be one of the first to know when new positions open up.</strong></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<a class="maxbutton-1 maxbutton" href="https://jobs.nedbank.co.za/job/Johannesburg-Service-Centre-Agent/1188841301/"><span class='mb-text'>CLICK HERE TO APPLY</span></a>
<p> ;</p>
<p> ;</p>

Are you looking for an entry-level government job opportunity in South Africa? The GenAssistant: Cleaning…
Are you currently unemployed or looking for a better job opportunity? Here’s your chance to…
Are you an organised and detail-oriented individual with administrative experience in a medical or professional…
TotalEnergies Apprenticeships 2026: Instrument Mechanician & Millwright Opportunities If you’re a young South African looking…
Customer Support Specialist (Remote) at SimplePay – Apply Now Are you looking for a remote…
Truck Driver LEARNERSHIP OPPORTUNITY – Occupational Certificate: Truck Driver Are you looking to kickstart a…