<h3><strong>Receptionist (Reservations) (PC 001853)</strong></h3>
<p><strong>Listing reference: nwu_003447</strong></p>
<p><strong>Listing status: Online</strong></p>
<p><strong>Apply by: 22 April 2025</strong></p>
<p><strong>Position summary</strong></p>
<p><strong>Industry: Education &; Training</strong></p>
<p><strong>Job category: Hospitality and Catering</strong></p>
<p><strong>Location: Potchefstroom</strong></p>
<p><strong>Contract: Permanent</strong></p>
<p><strong>Remuneration: Market Related</strong></p>
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<p><strong>About our company</strong></p>
<p><strong>NWU</strong></p>
<p><strong>Introduction</strong></p>
<p><strong>NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS) | DIVISION: RESIDENCE AND CATERING SERVICES | POSITION NUMBER: PC01853| VACANCY: RECEPTIONIST (RESERVATIONS) | PEROMNES GRADE: P13 EMPLOYMENT TYPE: PERMANENT APPOINTMENT</strong></p>
<p><strong>Job description</strong></p>
<p><strong>KEY RESPONSIBILITIES:</strong></p>
<p><strong>Bookings and Operations of System (HotSoft)</strong></p>
<p><strong>· Collection of payments from guests.</strong></p>
<p><strong>· Bookings of guests in / out on HotSoft.</strong></p>
<p><strong>· Ensure rooms cards is returned from guests.</strong></p>
<p><strong>· Telephone etiquette.</strong></p>
<p><strong>· Assistance with debtors.</strong></p>
<p><strong>Administration and Financial Control</strong></p>
<p><strong>· Daily balancing of cash and card payments.</strong></p>
<p><strong>· Keep to audit guidelines.</strong></p>
<p><strong>· Assistance with queries from guests.</strong></p>
<p> ;</p>
<p><strong>· Correspondence with guests.</strong></p>
<p><strong>· Filing of reception documentation according to File Plan.</strong></p>
<p><strong>Staff Control</strong></p>
<p><strong>· In-house training.</strong></p>
<p><strong>Ad Hoc and relief services</strong></p>
<p><strong>· Execution of all fair ad hoc assignments and relief services as required from time to time.</strong></p>
<p><strong>Pesonal Development</strong></p>
<p><strong>· By attending relevant courses, keeping abreast of new ideas and development in the field as well as keeping abreast of expansions and development at the NWU.</strong></p>
<p><strong>KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:</strong></p>
<p><strong>· Experience in administrative management.</strong></p>
<p><strong>· Must be willing to work shifts and on weekends.</strong></p>
<p><strong>· Handling of cash, credit / debit cards as well as debtor transactions.</strong></p>
<p><strong>· Must be computer literate in MS Office, email and the internet.</strong></p>
<p><strong>· Experience in handling telephone system, as well as the necessary telephone etiquette associated with it.</strong></p>
<p><strong>· Be able to manage good office organization and procedures.</strong></p>
<p><strong>· Must function independently or as part of a team.</strong></p>
<p><strong>KEY BEHAVIOURAL COMPETENCIES:</strong></p>
<p><strong>· Have a positive customer service attitude.</strong></p>
<p><strong>· Must be able to function independently and under pressure.</strong></p>
<p><strong>· Good communication skills in multi-cultural environment.</strong></p>
<p><strong>· Be able to handle problems effectively and professionally.</strong></p>
<p><strong>· Always maintain a professional image.</strong></p>
<p><strong>· Be self-motivated with sound judgement.</strong></p>
<p><strong>· Ability to apply effective time management.</strong></p>
<p><strong>Minimum requirements</strong></p>
<p><strong>· Grade 12 (NQF level 4).</strong></p>
<p><strong>· A minimum of one (1) year experience in hospitality reception.</strong></p>
<p><strong>· A minimum of one (1) year experience in hotel reservations systems.</strong></p>
<p><strong>REMUNERATION:</strong></p>
<p><strong>The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.</strong></p>
<p> ;</p>
<p><strong>ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Nthabi Moeketsi / Carien Smit on 018 299 2115</strong></p>
<p><strong>ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Akhona Maqungo on 018 299 2624</strong></p>
<p><strong>CLOSING DATE: 22 April 2025</strong></p>
<p><strong>PLANNED COMMENCEMENT OF DUTIES: As soon as possible</strong></p>
<p> ;</p>
<p><strong>Kindly take note: applications must be submitted online through the official nwu vacancy website. Incomplete applications and those submitted through any other platform will not be considered.</strong></p>
<p> ;</p>
<p><strong>The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.</strong></p>
<p> ;</p>
<p><strong>The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.</strong></p>
<p><strong>If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.</strong></p>
<p> ;</p>
<p><strong><a class="maxbutton-1 maxbutton" href="https://nwu.ci.hr/applicant/index.php?controller=Listings&#038;method=view&#038;listingid=69b0b83b-4ddb-4769-83b8-434bd30e7fad"><span class='mb-text'>CLICK HERE TO APPLY</span></a> </strong></p>
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