<h3><strong>VALUE LOGISTICS IS HIRING A CLIENT LIAISON OFFICER</strong></h3>
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<p><strong>Client Liaison Officer</strong></p>
<p><strong>Job Type: Full-Time</strong></p>
<p><strong>Job Location: Elandsfontein Gauteng Germiston</strong></p>
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<p><strong>Purpose of the Job</strong></p>
<p><strong>The Client Liaison Officer is responsible for providing efficient customer service by managing collection requests, swiftly resolving queries and ensuring effective communication between departments.</strong></p>
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<p><strong>Key Responsibilities </strong></p>
<p><strong>Customer Relations </strong></p>
<p><strong>Receive, action and resolve queries within 45 minutes and close off the collection</strong></p>
<p><strong>Ensure details on a collection request are accurate</strong></p>
<p><strong>Hand all unaccepted quotes to Sales to be followed through</strong></p>
<p><strong>Manage and resolve all subcontractor and agent queries</strong></p>
<p><strong>Receive and execute collection requests telephonically</strong></p>
<p><strong>Ensure constant awareness of any operational difficulties and advise customers accordingly</strong></p>
<p><strong>Reporting</strong></p>
<p><strong>Identify statistics required to assist in managing the branch</strong></p>
<p><strong>Develop methods of being able to extract statistics information</strong></p>
<p><strong>Constantly maintain available statistics</strong></p>
<p><strong>Analyse all monthly reports</strong></p>
<p><strong>Advise the Sales department of none/reduced usage by regular customers</strong></p>
<p><strong>Communication</strong></p>
<p><strong>Encourage positive communication between departments</strong></p>
<p><strong>Liaise with customers and Value Express to execute services of collection, delivery, query or quote</strong></p>
<p><strong>Liaise with operations to ensure customers’ requests are carried out</strong></p>
<p><strong>Liaise with Managers with regards to accounts on credit hold</strong></p>
<p><strong>Administration</strong></p>
<p><strong>Ensure all daily report inputs have been actioned</strong></p>
<p><strong>Ensure all billing paperwork is reconciled and handed to operations</strong></p>
<p><strong>Receive quote requests on email and telephonically; action and close off within 45 minutes</strong></p>
<p><strong>Receive all claim related queries, compile claim pack with information received from operations and hand over the claim pack to Administration Manager</strong></p>
<p><strong>Adhoc</strong></p>
<p><strong>Assist in relevant operations/operational functions as required</strong></p>
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<p><strong>Minimum Requirements</strong></p>
<p><strong>Grade 12 (Matric)</strong></p>
<p><strong>Skills Required</strong></p>
<p><strong>Detail-oriented</strong></p>
<p><strong>Customer Relationship Management</strong></p>
<p><strong>Statistical and numerical ability</strong></p>
<p><strong>Excellent verbal and written communication skills</strong></p>
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<p><strong><a class="maxbutton-1 maxbutton" href="https://careers.value.co.za/jobs/client-liaison-officer-2/"><span class='mb-text'>CLICK HERE TO APPLY</span></a> </strong></p>

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