NEDBANK YES YOUTH LEARNERSHIP – Contact Centre
Details
Reference: 142948
Requisition details
REQ: 142948
Application closing date: 14 November 2025
Nedbank Park Square Campus, Umhlanga Rocks, Durban North
Nedbank clusters
Successful candidates will be placed in roles across the following areas:
• Nedbank Contact Centre: Personal and Private Banking
Duration
YES Youth Fixed-term contract for 12 months.
Remuneration
This opportunity offers a stipend, not a salary. It is designed to cover basic costs while you gain valuable work experience to boost your future employability. Please carefully consider which locations you can work in, as the stipend is not intended to support relocation or long-distance commuting.
Youth Employment Service – Contact Centre roles
Purpose
Nedbank recognises the crucial role that the youth plays in shaping the economy and country.
In living our purpose, Nedbank is investing in our youth by providing quality work experience opportunities as part of the YES programme.
Participants who complete the YES programme will increase their competitiveness in the formal job market.
What you’ll do
If your application is successful, you will be placed in the Nedbank Contact Centre in Umhlanga Rocks, Durban.
Job responsibilities will depend on the YES role and division allocation. In general, the YES roles focus on providing great service experience and promoting Nedbank as the bank of choice.
You will be required to do the following:
Uphold and promote the Nedbank values of integrity, respect, accountability, and being people-centred and client-driven.
Fulfil either a service, sales, or collections role and identify opportunities to promote our products.
Sales and services: Deliver professional and efficient call services to enhance the client experience and foster lasting relationships with Nedbank clients.
Collections: Manage arrear accounts by addressing defaults on monthly instalments, thereby reducing risk and provisions in alignment with Nedbank’s business strategy
Engage with clients through various channels like email, phone, and SMS.
Show passion and drive when interacting with our clients.
Help your team be effective by delivering on your duties.
Ensure continuity and team success by participating, contributing, and sharing knowledge with your team.
Minimum requirements
You must:
have a matric certificate – Grade 12 National Senior Certificate;
be currently unemployed;
have not participated in a YES programme at another organisation before; and
be South African-born African, Coloured or Indian (South African citizens as set out in the definition of ‘black people’ in the Broad-based Black Economic Empowerment Act, 53 of 2003), with a valid South African ID.
Technical or professional skills
You must be proficient in speaking and writing in English.
The ability to communicate effectively in any other South African language(s) will be an advantage.
You must have basic computer knowledge.
Work
You must be prepared to work an 8-hour shift a day, as well as weekends and public holidays (if needed).
Depending on your role and allocation, you will be fully onsite in one of the abovementioned locations.
Residential Location
As this programme offers a monthly stipend rather than a full salary, applicants are strongly encouraged to reside within a 30 to 35 km radius of Umhlanga. This proximity supports affordability, punctuality, and consistent attendance, helping participants manage transport costs and logistical challenges effectively. While not a strict exclusion criterion, residential location will be considered as part of the overall suitability assessment.
Residential areas may include but are not limited to:
North of Umhlanga
Umhlanga Ridge & Umhlanga Rocks
La Lucia
Mount Edgecombe
Prestondale
Sibaya Coastal Precinct
Umdloti
Verulam
Tongaat (oThongathi)
Westbrook
Genazzano
Desainager
Mount Moreland
KwaMashu
Inanda
Ntuzuma
Phoenix
Newlands East & West
KwaDabeka
Clermont
Lamontville
Ottawa
Shallcross
Welbedacht
Dassenhoek
KwaNdengezi
Maryvale
Molweni
Shongweni
Waterfall
Crestholme
Hillcrest
Botha’s Hill
Drummond
Monteseel
Peacevale
Cato Ridge
Central Durban & Surrounds
Durban North
Glen Anil
Glen Hills
Virginia
Morningside
Musgrave
Berea
Overport
Essenwood
Windermere
Sydenham
Manor Gardens
Greyville
Bulwer
Umbilo
Western Suburbs
Westville
Reservoir Hills
Pinetown
New Germany
Cowies Hill
Sarnia
Malvern
Queensburgh
Northdene
Escombe
If you meet these requirements, we look forward to hearing from you!