<h3>Postbank is hiring Customer Services Clerk</h3>
<p>Postbank Customer Services Clerk Vacancies (Multiple Provinces) – Fixed-Term Contract</p>
<p>Postbank invites interested and suitably qualified candidates to apply for the position of Customer Services Clerk on a fixed-term contract within Postbank Operations. The role reports to the Team Leader and is available across multiple locations in Western Cape, Northern Cape, Mpumalanga, Limpopo, KwaZulu-Natal, Free State, and Eastern Cape. The Customer Services Clerk will serve as Postbank’s in-store banking representative within partnered retailers, providing frontline support to customers who need assistance with deposits, withdrawals, balance enquiries, redemptions, and book updates while also promoting the use of digital banking channels such as ATM Solutions, the Mobile App, and USSD.<br />
Suitable candidates must have Matric (Grade 12), while an NQF Level 5 qualification or higher in Banking, Financial Services, or Customer Management will be an added advantage. A minimum of two years’ customer-facing or teller experience in banking, retail, or financial services is required, together with computer literacy in MS Word, Excel, PowerPoint, and Outlook. Strong communication, interpersonal, customer service, and digital banking skills are essential, along with honesty, integrity, attention to detail, and the ability to work under pressure. Applications must include a CV, certified copies of ID, qualifications, proof of residential address, and any required supporting documents, sent to the relevant provincial recruitment email before the closing date of 10 March 2026 for Mpumalanga and 11 March 2026 for all other provinces.</p>
<p>Job Title: Customer Services Clerk<br />
Reports To: Team Leader<br />
Business Unit: Postbank Operations<br />
Position Status: Fixed-Term Contract<br />
Postbank is inviting suitably qualified candidates to apply for the position of Customer Services Clerk (CSC). The successful candidates will serve as Postbank’s in-store banking representatives within partnered retail stores, assisting customers with banking services and guiding them through Postbank’s digital platforms.<br />
<strong>Available Locations</strong><br />
<strong>Western Cape</strong><br />
Malmesbury (x2)<br />
Piketberg (x2)<br />
Knysna (x2)<br />
Heidelberg (x2)<br />
Plettenberg Bay (x2)<br />
Northern Cape<br />
De Aar (x2)<br />
Prieska (x2)<br />
Keimoes (x2)<br />
<strong>Mpumalanga</strong><br />
Lydenburg (Mashishing) (x2)<br />
Balfour (x2)<br />
Dwaarslop (x2)<br />
Sabie (x2)<br />
Graskop (x2)<br />
Ermelo (x3)<br />
Mbombela (x3)<br />
<strong>Limpopo</strong><br />
Thabazimbi (x2)<br />
Lephalale (x2)<br />
Messina (x2)<br />
Phalaborwa (x2)<br />
Saselamani (x2)<br />
Groblersdal (x2)<br />
Mokopane (x3)<br />
Giyani (x3)<br />
<strong>KwaZulu-Natal</strong><br />
Osizweni (x2)<br />
Mbazwane (x2)<br />
Scottsburg (x2)<br />
Mayville/Nsimbini (x2)<br />
Utrecht (x2)<br />
Harding (x2)<br />
Richmond (x2)<br />
Mooi River (x2)<br />
Ndwedwe (x2)<br />
Amanzimtoti (x2)<br />
Umzinto (x2)<br />
Bhamshela (x2)<br />
West Street (x3)<br />
Ulundi (x3)<br />
Free State<br />
Frankfort – Mafube Municipality (x2)<br />
Dewetsdorp – Naledi Municipality (x2)<br />
Bultfontein – Tswelopele Municipality (x2)<br />
Dealesville – Tokologo Municipality (x2)<br />
<strong>Eastern Cape</strong><br />
Cala (x2)<br />
Lady Frere (x2)<br />
Middelburg (x2)<br />
Somerset East (x2)<br />
Joubertina (x2)<br />
Addo (x2)<br />
Port Alfred (x2)<br />
Stutterheim (x2)<br />
Komga (x2)<br />
Ngcobo (x2)<br />
Successful candidates may be required to work across sites within a 30km radius if necessary.<br />
<strong>Purpose of the Job</strong><br />
The Customer Service Clerk (CSC) acts as Postbank’s frontline banking representative inside partner retail outlets. The role supports customers who need assistance completing banking transactions while helping them transition to Postbank’s digital channels such as ATM Solutions, Mobile App and USSD services.<br />
The CSC ensures that all assisted transactions comply with Postbank’s operational standards, governance policies, and KYC/AML requirements, while delivering a consistent and professional customer experience.</p>
<p><strong>Key Responsibilities</strong><br />
Customer Interaction &; Support<br />
Welcome customers and identify their service needs such as deposits, withdrawals, balance checks, redemptions, or book updates.<br />
Authenticate customers using identification documents or registered mobile numbers.<br />
Verify account status including CIF profiles and compliance with KYC and AML requirements.<br />
Educate customers on Postbank digital services and how to use them.<br />
Deliver professional, efficient, and customer-focused service at all times.<br />
Transaction Facilitation<br />
Initiate assisted transactions using CSC terminals or tablets.<br />
Generate secure barcode slips or OTP tokens for deposits, withdrawals, or account updates.<br />
Provide barcode slips to customers for completion of transactions at the retailer teller.<br />
Confirm transaction completion through the operations console.<br />
Handle transaction exceptions such as expired OTPs or invalid account details.<br />
Operational Controls &; Governance<br />
Ensure all vouchers and tokens follow the required lifecycle stages (Created, Used, Expired, Cancelled).<br />
Submit daily reconciliation reports to Postbank operations.<br />
Log exceptions and escalate issues to the Call Centre or Back Office where required.<br />
Adhere to data privacy, security, and anti-fraud procedures.<br />
Ensure voucher expiry policies and reporting requirements are followed.<br />
Customer Education &; Digital Migration<br />
Encourage customers to use Postbank self-service channels such as ATM Solutions, Mobile App, and USSD.<br />
Demonstrate digital banking processes where necessary.<br />
Assist customers with first-time digital activations including device linking and PIN resets.<br />
Service &; Quality<br />
Maintain service standards in line with Postbank Service Level Agreements (SLAs).<br />
Participate in service improvement initiatives with regional supervisors.<br />
Ensure strict confidentiality of customer information.<br />
<strong>Minimum Qualifications and Experience</strong><br />
Matric (Grade 12) – essential<br />
Minimum 2 years customer-facing experience in banking, retail, or financial services<br />
Experience as a Customer Service Consultant, Cashier, or similar role is advantageous<br />
Familiarity with Postbank or other financial systems is beneficial<br />
Computer literacy including Microsoft Word, Excel, PowerPoint, and Outlook<br />
Skills and Competencies<br />
Strong listening and communication skills<br />
Good understanding of banking products and services<br />
Ability to communicate in the commonly used local language of the area<br />
Strong interpersonal and customer service skills<br />
Time management and stress management abilities<br />
Basic financial and banking knowledge<br />
Familiarity with digital banking systems (Mobile Apps, USSD, ATM services)<br />
Experience using tablets, barcode printers, or POS systems<br />
High attention to detail and accuracy<br />
Ability to work independently and within a team<br />
Ability to work under pressure<br />
Honesty, integrity, and professionalism<br />
Clean criminal record<br />
<strong>How to Apply</strong></p>
<p><strong>Step 1</strong><br />
Submit the following documents</p>
<p>Updated CV<br />
Certified copy of ID<br />
Certified copy of Matric certificate<br />
Certified copies of post-matric qualifications<br />
Proof of residential address<br />
Certified driver’s licence (where required)<br />
All documents must be newly certified and not older than three monthss<br />
<strong>Application Emails by Province</strong><br />
<strong>Western Cape</strong>: RecruitmentWC@postbank.co.za<br />
<strong>Northern Cape:</strong> RecruitmentNC@postbank.co.za<br />
<strong>Mpumalanga</strong>: RecruitmentMP@postbank.co.za<br />
<strong>Limpopo</strong>: Recruitmentlp@postbank.co.za<br />
<strong>KwaZulu-Natal</strong>: RecruitmentKZN@postbank.co.za<br />
<strong>Free State</strong>: RecruitmentFS@PostBank.co.za<br />
<strong>Eastern Cape</strong>: RecruitmentEC@postbank.co.za<br />
<strong>Step 2</strong><br />
<strong>After submitting your application, you will receive a consent form from the recruitment email address.</strong><br />
<strong>This form must be completed and returned within 48 hours.</strong><br />
<strong>Application Closing Date</strong><br />
10 March 2026 – Mpumalanga applications<br />
11 March 2026 – All other provinces<br />
<strong>Important Information</strong><br />
Postbank is committed to employment equity and diversity in the workplace. Preference will be given to candidates from designated groups in line with the organisation’s employment equity plan.<br />
Only shortlisted candidates will be contacted. If you do not receive feedback within three months of the closing date, please consider your application unsuccessful.<br />
By applying, you consent to Postbank processing your personal information in accordance with applicable data protection legislation, including POPIA. Professional Municipal Career.</p>
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