Mr Price Money Call Centre Agent Jobs – Customer Service Mobile (Hybrid)
South Africans looking for call centre jobs now have an exciting opportunity to apply for a Customer Service Mobile Call Centre Agent role at Mr Price Group . The position is part of Mr Price Group, the financial services division of the popular retail group.
This hybrid position, allows successful candidates to assist customers across multiple communication channels while building valuable experience in the retail and financial services industry.
For job seekers with customer service experience and strong communication skills, this role offers career growth, training opportunities, and attractive employee benefits within one of South Africa’s leading retail companies.
About Mr Price Group
Mr Price Group is one of South Africa’s most well-known retail companies, offering a wide range of affordable products across fashion, homeware, sportswear, and financial services.
The group operates several popular brands including:
- Mr Price
- Mr Price Home
- Mr Price Sport
- Miladys
Through Mr PriceGroup, the company provides financial services such as store cards and mobile services to millions of customers across South Africa.
Working for the company offers employees the chance to grow within a fast-paced, dynamic retail environment while gaining valuable professional experience.
Job Overview
- Position: Call Centre Agent – Customer Service Mobile
- Company: Mr Price Group
- Division: Mr Price Money
- Work Type: Hybrid
- Industry: Retail / Financial Services
In this role, the successful candidate will assist customers with queries related to accounts, online purchases, and mobile services, ensuring that every interaction is friendly, professional, and helpful.
Key Responsibilities
As a Call Centre Agent at Mr Price Group, you will serve as the main point of contact for customers seeking support.
Customer Support
Your daily duties will include:
- Assisting customers through phone calls, email, WhatsApp, and webchat
- Listening carefully to customer concerns and responding with empathy
- Providing accurate information about accounts and services
Issue Resolution
You will also:
- Help resolve issues related to online orders and customer accounts
- Handle complaints professionally and ensure customers feel satisfied
- Escalate complex issues when necessary
Data Management
Agents must also ensure:
- Customer information is accurate and updated
- All interactions are recorded properly in company systems
- Communication remains clear and professional
Performance and Teamwork
Call centre agents are expected to:
- Work efficiently within agreed service timelines
- Maintain high standards of customer service quality
- Collaborate with colleagues to deliver excellent customer support
Minimum Requirements
To qualify for the Customer Service Mobile Call Centre Agent role, applicants must meet the following requirements:
- Grade 12 (Matric)
- At least 2 years’ experience in a call centre or customer support role
- Good computer literacy
- Ability to work with multiple digital systems
- Strong communication and interpersonal skills
Additional Knowledge and Skills
Successful candidates should also have:
- Knowledge of National Credit Act (South Africa) (NCA)
- Understanding of Protection of Personal Information Act (POPIA)
- Basic knowledge of retail and customer service processes
- Strong problem-solving skills
- Ability to multitask and prioritise tasks
- A calm and patient attitude when handling customer complaints
Employees should also be comfortable working both independently and as part of a team.
Benefits of Working at Mr Price
Employees working at Mr Price Group enjoy a variety of benefits designed to support both career growth and personal wellbeing.
Incentives and Rewards
High-performing employees can earn performance-based incentives and rewards.
Career Development
The company offers training programs and professional development opportunities to help employees grow their careers.
Staff Discounts
Employees receive exclusive discounts at popular brands such as:
- Mr Price
- Mr Price Home
- Mr Price Sport
- Miladys
Share Scheme
After one year of employment, staff members may qualify to join the company share scheme, allowing them to share in the company’s success.
Wellness Support
The organisation also offers wellness programs to help employees maintain a healthy work-life balance.
Why This Job Is a Great Opportunity
Working as a Call Centre Agent for Mr Price Money offers valuable experience in customer service, retail finance, and digital communication.
For many professionals, this role can lead to long-term career growth in areas such as:
- Customer experience management
- Retail operations
- Financial services
- Corporate administration
Final Thoughts
If you have experience in customer service and enjoy helping people solve problems, the Call Centre Agent Customer Service Mobile role at Mr Price could be the perfect opportunity.
With a hybrid work environment , attractive employee benefits, and opportunities for career growth, this role offers a great way to build your future in one of South Africa’s leading retail organisations.
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