Customer Support Specialist (Remote) at SimplePay – Apply Now
Are you looking for a remote job in South Africa that offers growth, stability, and a supportive team environment? The Customer Support Specialist role at SimplePay could be the perfect opportunity for you. This full-time, work-from-home position is ideal for individuals who are passionate about helping people, solving problems, and building a meaningful career in customer service.
About SimplePay
SimplePay is a leading payroll software company serving over 60,000 businesses across South Africa, Ireland, Hong Kong, and Singapore. The company’s mission is simple yet powerful: to “pick a fight against mediocrity” by delivering exceptional service and creating a more human experience for customers.
At SimplePay, employees are valued as people first, which creates a culture of empathy, collaboration, and continuous improvement. Joining their Customer Support Team means becoming part of a company that truly cares about both its staff and its clients.
Job Overview
The Customer Support Specialist role is fully remote, allowing you to work from the comfort of your home. You’ll be responsible for assisting customers via phone, email, and live chat, ensuring they receive timely and effective support when using the SimplePay platform.
Key Responsibilities
In this role, you will:
- Provide customer support through phone, email, and live chat
- Help users navigate the SimplePay system effectively
- Investigate and resolve customer queries with attention to detail
- Guide customers to relevant help resources for quick solutions
- Handle additional support tasks as required by the team
This role requires strong communication skills and a genuine passion for helping others.
Requirements and Skills
To qualify for this opportunity, applicants must meet the following criteria:
- Minimum Matric (Grade 12 exemption)
- Ability to work independently in a remote environment
- Access to stable, high-speed internet (at least 20mbps)
- Ability to work during load shedding without interruptions
- Strong problem-solving and analytical skills
- Excellent written and verbal communication
- High attention to detail and technical aptitude
While not mandatory, experience in customer service, payroll, bookkeeping, or accounting will be advantageous. Familiarity with tools like Slack, Google Suite, FreshWorks CRM, Jira, and Confluence is also a plus.
Salary and Benefits
This role offers a competitive package, including:
- Salary up to R16,000 per month (up to R19,100 CTC)
- Fully remote work environment
- Standard working hours (Monday to Friday)
- 20 days annual leave per year
- Medical aid contribution (after probation)
- Free counselling, financial, and career coaching support
- A supportive, growth-focused team culture
Hiring Process
SimplePay takes recruitment seriously to ensure they find the right fit. The hiring process includes:
- Application submission
- Task and one-way video assessment
- Multiple interview stages
- Background and reference checks
This structured process ensures that successful candidates are well-prepared and aligned with the company’s values.
Why You Should Apply
If you’re an enthusiastic individual who enjoys helping others and wants to grow in a remote work environment, this is your chance. SimplePay provides training, mentorship, and a platform to build a long-term career in customer support.
How to Apply
CLICK HERE TO APPLYFinal Thoughts
The Customer Support Specialist role at SimplePay is more than just a job—it’s an opportunity to join a company that values people, promotes growth, and delivers meaningful work. With a competitive salary, remote flexibility, and strong support systems, this role is ideal for South Africans looking to thrive in the digital workspace.
Apply today and become part of a team that’s redefining customer support excellence.