Professional Services Administrator

Location: Cape Town, Kenilworth

Remote work: Not Applicable

Education level: Diploma

Job level: Junior Type

Contract Reference: PSA Company: The Nal’ibali Trust

Professional services administrator – Cape Town Nal’ibali (isiXhosa for “here’s the story”) is a national reading-for-enjoyment campaign. It seeks to spark and embed a culture of reading across South Africa, so that reading, writing, and sharing stories – in all South African languages – as part of everyday life.
The Professional Services Administrator (PSA) will have three main areas of responsibility: 1). Managing the reception area and providing general office coordination, 2). Provide HR support to the HR specialist, and 3). Assist the Professional Services Team with ad hoc general admin support.

Key Responsibilities: 1. Reception and office coordination:Answer incoming calls, supply staff contact details when necessary and email messages when applicable. Greet visitors and offer hospitality. Arrange tea, coffee and snacks when required for meetings. Manage Boardroom setup for meetings. Ensure that reception area is kept clean and tidy. Ensure that Covid-19 safety policies are adhered to at the office. Support distribution-related calls and data capturing. 2. General HR support. Screening of CV’s and shortlisting candidates. Schedule and conduct interviews for junior positions. Conduct reference checks including MIE Check/SAPS follow up. Prepare offer letters and employment contracts. Schedule orientation and prepare orientation packs. Creation of employee files with relevant employment details. Drive the organization’s wellness and Values & Behaviors initiatives. Administer and monitor staff development and reporting. Support Performance Management processes and training. Administer payroll supporting documentation. Prepare UI19’s and salary schedules for leavers. Leave administration and reporting. Administer and support remuneration initiatives. 3. Professional services ad hoc general admin support. Schedule meetings, minute-taking and notes. Assist CFO with ad hoc admin support. 
Qualifications/experience/knowledge/skills required: 1. A Human Resources Diploma or related qualification, or minimum 1-2 years administration experience. 2. Experience in the NGO/development sector advantageous. 3. Able to engage in meaningful negotiation and resolution. 4. Excellent verbal and written communication skills. 5. Display excellent organizational skills. 6. Excellent attention to detail. 7. Good time-management skills. 8. Professional telephone etiquette. 9. Ability to multi-task in a fast-paced environment. 10. Able to use Microsoft Outlook, Excel and Word. 11. Able to handle confidential information with discretion. Warm, welcoming and professional in engagement with staff and office visitors

Criteria: 1. Must be available immediately. 2. Must be based in Cape Town and work from the office in Kenilworth.

Closing date: 10 January 2022

Feedback will be provided to shortlisted candidates only.
For further information please have a look at our website If you do not hear from us by 31 January 2022, please consider your application unsuccessful.
Please note: By applying for this role and supplying the necessary details, you hereby grant us permission to apply for the necessary background and criminal checks. This will be done in a confidential manner, and solely for the purposes of verification.

Closing date 10 Jan 2022

To apply send please email your motivational letter and CV to Abigail Louw. E-mail:


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