Call Centre Agents – SASSA

<h5><strong><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid50"><span role&equals;"presentation" dir&equals;"ltr">Call Centre Agent x2 positions &&num;8211&semi; SASSA<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid51"><&sol;span><&sol;strong><&sol;h5>&NewLine;<p><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid51"><br role&equals;"presentation" &sol;><span role&equals;"presentation" dir&equals;"ltr">Salary&colon; R176 310 &&num;8211&semi; R 207 681 p&period;a&period; excluding benefits<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid52"><br role&equals;"presentation" &sol;><span role&equals;"presentation" dir&equals;"ltr">Location&colon; Head Office – Pretoria &lpar;Ref No&period;&colon; SAS 28&sol;09&sol;2022-02&rpar;<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid53"><br role&equals;"presentation" &sol;><span role&equals;"presentation" dir&equals;"ltr">Duration&colon; Permanent<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid54"><&sol;span><&sol;p>&NewLine;<p><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid54"><br role&equals;"presentation" &sol;><span role&equals;"presentation" dir&equals;"ltr">Candidates should hold a Senior Certificate &lpar;NQF Level 4&rpar; coupled with 0-1 working <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid55"><span role&equals;"presentation" dir&equals;"ltr">experience in Call Centre Complaints Management&semi; Fluent in Afrikaans&comma; Zulu language will <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid56"><span role&equals;"presentation" dir&equals;"ltr">be added advantage&semi; Computer literacy is essential&period; <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid57"><span role&equals;"presentation" dir&equals;"ltr">The candidate will handle all Receiving and placing of calls&semi; Registration and escalating of <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid58"><span role&equals;"presentation" dir&equals;"ltr">incoming calls e&period;g&period; capturing on the Customer Care Application system&semi; Investigating and <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid59"><span role&equals;"presentation" dir&equals;"ltr">provide feedback&semi; Updating of information on the Integrated Customer Care Application&semi; <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid60"><span role&equals;"presentation" dir&equals;"ltr">Monitor and follow up on requests that have been sent to back office and responsible <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid61"><span role&equals;"presentation" dir&equals;"ltr">managers&semi; Attending to e-mail enquiries&semi; Provide customer education and Direct calls to <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid62"><span role&equals;"presentation" dir&equals;"ltr">the relevant officials to ensure that client needs are attended to&period;<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid63"><br role&equals;"presentation" &sol;><span role&equals;"presentation" dir&equals;"ltr"><&sol;span><&sol;span><&sol;p>&NewLine;<h5><&sol;h5>&NewLine;<h5><strong><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid63"><span role&equals;"presentation" dir&equals;"ltr">The application for the above position must be sent to <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid64"><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid65"><span role&equals;"presentation" dir&equals;"ltr">pamapplications&commat;sassa&period;gov&period;za<&sol;span><&sol;span><&sol;strong><&sol;h5>&NewLine;<h5><&sol;h5>&NewLine;<h5><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid66"><br role&equals;"presentation" &sol;><span role&equals;"presentation" dir&equals;"ltr">Enquires&colon; Ms Pamela Tshefu – 012 400 2264<&sol;span><&sol;span><&sol;h5>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid310"><span role&equals;"presentation" dir&equals;"ltr">Important notes&colon;<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid311"><span role&equals;"presentation" dir&equals;"ltr"> <&sol;span><span role&equals;"presentation" dir&equals;"ltr">All these positions are advertised with the minimum requirements&period;<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid312"><br role&equals;"presentation" &sol;><span role&equals;"presentation" dir&equals;"ltr"><&sol;span><&sol;span><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid312"><span role&equals;"presentation" dir&equals;"ltr">Appointments will be subjected to compulsory pre-employment screening in the form of <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid313"><span role&equals;"presentation" dir&equals;"ltr">qualification&comma; reference&comma; ITC&comma; criminal checks and compulsory competency assessment <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid314"><span role&equals;"presentation" dir&equals;"ltr">&lpar;where applicable&period; It is the applicant’s responsibility to have foreign qualifications evaluated <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid315"><span role&equals;"presentation" dir&equals;"ltr">by South African Qualifications Authority &lpar;SAQA&rpar; prior to the selection process&period; SASSA is <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid316"><span role&equals;"presentation" dir&equals;"ltr">under no obligation to fill a post after the advertisement thereof&period; Please note&colon; All SASSA <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid317"><span role&equals;"presentation" dir&equals;"ltr">staff are subjected to compulsory security vetting on appointment&period; E-mailed applications<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid318"><span role&equals;"presentation" dir&equals;"ltr"> will be accepted&period;<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid319"><br role&equals;"presentation" &sol;><span role&equals;"presentation" dir&equals;"ltr"><&sol;span><&sol;span><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid319"><span role&equals;"presentation" dir&equals;"ltr">The Agency is an equal opportunity employer&period; Therefore&comma; Preference will be given to <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid320"><span role&equals;"presentation" dir&equals;"ltr">candidates whose appointment will assist the Agency in achieving its Employment <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid321"><span role&equals;"presentation" dir&equals;"ltr">Equity targets in terms of the Agency’s Employment Equity Plan&period; Person with <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid322"><span role&equals;"presentation" dir&equals;"ltr">Disabilities are strongly encouraged to apply&period;<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid323"><br role&equals;"presentation" &sol;><span role&equals;"presentation" dir&equals;"ltr"><&sol;span><&sol;span><&sol;p>&NewLine;<h5><&sol;h5>&NewLine;<h5><strong><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid323"><span role&equals;"presentation" dir&equals;"ltr">Closing date&colon; 11 October 2022<&sol;span><&sol;span><&sol;strong><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid324"><br role&equals;"presentation" &sol;><span role&equals;"presentation" dir&equals;"ltr"><&sol;span><&sol;span><&sol;h5>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid324"><span role&equals;"presentation" dir&equals;"ltr">Applicants interested in applying for these posts should send their applications &lpar;CV and <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid325"><span role&equals;"presentation" dir&equals;"ltr">completed New Z83 form&rpar; quoting the relevant reference number and position name as <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid326"><span role&equals;"presentation" dir&equals;"ltr">per the advert&period; The subject heading of the email should indicate the reference number <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid327"><span role&equals;"presentation" dir&equals;"ltr">and name of the position you are applying for&period; Applicants must ensure that they send <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid328"><span role&equals;"presentation" dir&equals;"ltr">their application to a correct inbox&sol;email indicated on each position&period; Applications send <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid329"><span role&equals;"presentation" dir&equals;"ltr">to the incorrect inbox&sol;email will not be considered&period; Applications should consist of a <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid330"><span role&equals;"presentation" dir&equals;"ltr">comprehensive CV &lpar;specifying all experience&comma; duties&comma; indicating the respective dates &lpar;MM&sol;<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid331"><span role&equals;"presentation" dir&equals;"ltr">YY&rpar; per position&comma; Identity Number&comma; Race and Gender as well as indicating references <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid332"><span role&equals;"presentation" dir&equals;"ltr">with full contact details&period; Interviews may be conducted via a virtual medium which will be <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid333"><span role&equals;"presentation" dir&equals;"ltr">discussed with each shortlisted applicant&period; Kindly note that copies of qualification&comma; certificate&comma;<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid334"><span role&equals;"presentation" dir&equals;"ltr"> ID and driver’s license etc&comma; should be submitted upon request&period; Failure to comply with the <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid335"><span role&equals;"presentation" dir&equals;"ltr">above requirements may results your application been disqualified&period;<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid336"><br role&equals;"presentation" &sol;><span role&equals;"presentation" dir&equals;"ltr"><&sol;span><&sol;span><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid336"><span role&equals;"presentation" dir&equals;"ltr">General Enquiries&colon; Pamela Tshefu – Tel &lpar;012&rpar; 400 2264 or<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid337"><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid338"><br role&equals;"presentation" &sol;><span role&equals;"presentation" dir&equals;"ltr">Mr Tlou Moloto &&num;8211&semi; Tel No&colon; &lpar;012&rpar; 400 2326<&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid339"><br role&equals;"presentation" &sol;><span role&equals;"presentation" dir&equals;"ltr"><&sol;span><&sol;span><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid339"><span role&equals;"presentation" dir&equals;"ltr">If you have not been contacted within 3 months after the closing date of the <&sol;span><&sol;span><span class&equals;"markedContent" id&equals;"page546R&lowbar;mcid340"><span role&equals;"presentation" dir&equals;"ltr">advertisement&comma; please accept that your application has been unsuccessful&period;<&sol;span><&sol;span><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;