Capitec Call Centre Agents
Agent: Direct Loan
Company: Capitec Bank Ltd
Apply by: 07 October 2022
Purpose Statement
- To respond to telephone and online queries from clients; provide service, fulfil clients’ needs and the granting of Global One (Save, Transact, Insure, Credit) and achieve targets.
Experience
Min:
- This role is deemed to be appropriate for a matriculate without previous experience.
Ideal:
- 1 – 2 years telemarketing experience, preferably in sales
- Call centre experience
- Of a sales/credit/fraud environment
- Of (Or) working in a Capitec Bank branch
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Human Resources or Business Management
Knowledge
Min:
- Basic calculations
Ideal:
- Understanding of banking or financial principles and environment
- Basic telesales techniques and methods
- Basic sales principles and techniques
- Basic operational and product knowledge
- Capitec Bank Products and Procedure
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Attention to Detail
- Analytical Skills
- Selling Skills
- Influencing Skills
- Telephonic / Call skills
Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
CLICK HERE TO APPLY
Location: Bellville, Western Cape, ZA
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