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<h1><img src="https://debtfreedigi.co.za/wp-content/uploads/2014/03/Nedbank_cmyk_with_border_HR-1024x519.jpg" jsaction="load:XAeZkd;" jsname="HiaYvf" class="n3VNCb KAlRDb" alt="Nedbank Asks Clients To Call Them For Covid-19 Solutions - Debtfree Magazine" data-noaft="1" /></h1>
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<h1><span >Teller/Enquiries Consultant </span></h1>
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<div class="Job-layout-heading">Details</div>
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<div class="col-xs-12 fontalign-left"><span class="joblayouttoken-label">Location: </span><span class="jobGeoLocation">Bloemfontein, ZA </span></div>
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<div class="col-xs-12 fontalign-left"><span class="joblayouttoken-label">Reference: REQ 121698 &#8211; Twanette Coetser</span></div>
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<h2><b>Requisition &; Talent Acquisition Contact</b></h2>
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<p>Closing Date &#8211; 20 October 2022</p>
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<h2><b>Cluster &; Location</b></h2>
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<p>Total Business Banking and Retail &#8211; Consumer Channel</p>
<p>Bloemfontein, Free State</p>
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<h2>Career Stream</h2>
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<div>Client Service</div>
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<h2>Leadership Pipeline</h2>
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<div>Manage Self: Technical</div>
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<h2><b>Multifunctional Consultant</b></h2>
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<h2><b>Job Purpose</b></h2>
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<p>To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.</p>
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<h2><b>Job Responsibilities</b></h2>
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<p>Client Engagement:</p>
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<li>Address any concerns relating to the queue flow or digital devices.</li>
<li>Assist client to download online applications and resolve any log in issues.</li>
<li>Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.</li>
<li>Assist the client to obtain statements, cards and other relevant documentation from self-service zones.</li>
<li>Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.</li>
<li>Discover client&#8217;s service and digital needs through connecting, understanding and delivering financial solutions with care.</li>
<li>Educate clients and potential clients on how to subscribe and service their account.</li>
<li>Educate clients on self-service, digital functionality and features.</li>
<li>Facilitate a conversation with the client to assist them to complete their service needs online.</li>
<li>Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.</li>
<li>Meet, greet, establish and clarify client needs and verify documentation and direct clients.</li>
<li>Nurture strong, long-standing client relationships.</li>
<li>Own the client request end to end and route for alternative intervention if not equipped to service the client.</li>
<li>Provide knowledgeable client service that fosters mutual trust and confidence.</li>
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<p>Business Operations:</p>
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<li>Accept and service cash transactions over the counter.</li>
<li>Action control check list applicable to teller, enquiries and foreign functions daily.</li>
<li>Balance and secure branch stock holding (e.g. cards).</li>
<li>Control the queuing process and prioritise clients with special needs.</li>
<li>Destroy old stock (e.g. cards) identified by reports.</li>
<li>Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.</li>
<li>Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.</li>
<li>Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.</li>
<li>Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.</li>
<li>Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.</li>
<li>Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.</li>
<li>Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).</li>
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<p>Risk and Compliance:</p>
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<li>Mitigate risk by controlling counter and drop safe limits according to policy.</li>
<li>Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.</li>
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<p>Nedbank Goals:</p>
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<li>Act in the client&#8217;s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.</li>
<li>Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.</li>
<li>Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.</li>
<li>Improve digital enticement and migration volumes to self-service devices and online channels</li>
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<h2>Minimum Experience Level</h2>
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<li>6 months&#8217; Customer facing experience in a retail environment will be an advantage</li>
<li>6 &#8211; 12 Months’ Teller experience in a Banking environment a must</li>
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<h2>Preferred Qualification</h2>
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<li>Matric / Grade 12 / National Senior Certificate</li>
<li>Business Relevant Certificate or Diploma or Institute of Banking would be an advantage</li>
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<h2><b>Technical / Professional Knowledge</b></h2>
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<li>Customer service principles</li>
<li>Relevant product knowledge</li>
<li>Branch processes and procedures</li>
<li>Branch service offerings</li>
<li>Corporate Governance &; Compliance</li>
<li>Cluster specific operations</li>
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<a class="maxbutton-1 maxbutton" href="https://jobs.nedbank.co.za/job/Bloemfontein-TellerEnquiries-Consultant/859202701/"><span class='mb-text'>CLICK HERE TO APPLY</span></a>
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<p><img alt="" src="https://rmkcdn.successfactors.com/dd82a348/1311423d-203f-422e-b24b-e.gif" width="245" height="228" /></p>
<p>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;</p>
<p><span><em><strong>Please contact the Nedbank Recruiting Team at +27 860 555 566</strong></em></span></p>
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