<h5><img src="https://turntable.kagiso.io/images/Public_Works_Logo.width-400.jpg" jsaction="load:XAeZkd;" jsname="HiaYvf" class="n3VNCb KAlRDb" alt="SIU to probe Public Works in North West" data-noaft="1" /></h5>
<p> ;</p>
<h5><strong>Department Public Works and Infrastructure &#8211; Call Centre Agent x8</strong><strong></strong></h5>
<p> ;</p>
<p><strong>DETAILS</strong></p>
<p>Reference Number DPWI 28/12/2022<br />
Department Public Works and Infrastructure<br />
Job Title CALL CENTRE AGENT X8 POSTS<br />
Job Type Classification Permanent<br />
Directorate CUSTOMER BUSINESS MANAGEMENT UNIT<br />
Chief Directorate FACILITIES &; SECURITY MANAGEMENT</p>
<p> ;</p>
<p>Programme Name<br />
Salary Level 5<br />
Experience 0 years<br />
Remuneration 181 599.00<br />
City / Town<br />
HEAD OFFICE (BHISHO)</p>
<p><strong>Minimum – Competencies<br />
KNOWLEDGE AND SKILLS: </strong>Departmental service delivery principles. PSR, PFMA, PSA. Policies and Procedures. Government Program. Procurement directives. Citizen Focus and Responsiveness. Develop others. Applied Technology Basics. Applied Strategic Thinking. People Management. Networking and Building Bonds. Diversity Management. Report Writing. Computer Literacy. Negotiation. Communication and Information Management. Presentation. Motivational. Conflict Resolution / Problem Solving</p>
<p> ;</p>
<p><strong>COMPETENCIES:</strong> Excellent Communication Skills. Be able to handle pressure. Efficiency, accuracy and speed are highly sought‐after qualities. Problem‐solving abilities. With the ability to multitask. Being a team player is important. Empathy. Resilience. Knowledge retention and recall. Positive and have a desire to satisfy</p>
<p> ;</p>
<p><strong>Requirements<br />
</strong>National Senior Certificate with no experience. Experience in a call centre/customer care services environment will be an added advantage.</p>
<p> ;</p>
<p><strong>Duties<br />
</strong>Assumes responsibility for providing effective inbound and outbound services. Logging of calls on the DPW&;I system. Assumes responsibility for establishing and maintaining professional working relationships with customers, vendors, and outside contacts. Assumes responsibility for establishing and maintaining effective working relationships with area staff, other departments, and management. Assumes responsibility for all aspects regarding incoming calls. Assumes responsibility for related duties as required or assigned.</p>
<p> ;</p>
<p>Enquiries: Can be directed to Ms S. Mdoda at 040 602 4140 / Mr M.D. Kwaza at 040 602 4274 e-recruitment Technical Enquiries: e-recruitment-bhisho@ecdpw.gov.za</p>
<p> ;</p>
<p><strong>More Information<br />
</strong>Note: Applications must be submitted on a duly completed New Z83 Form, obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents. Applicants are not required to submit copies of qualifications and other relevant documents on application but must submit a fully completed signed Z83 form and a detailed Curriculum Vitae.</p>
<p> ;</p>
<p>Shortlisted candidates will be required to submit certified copies of qualifications and other relevant documents to HR on or before the day of the interview. Applicants must note that further Personnel Suitability checks will be conducted on shortlisted candidates and that their appointment is subject to the outcome of these checks which include security clearance, security vetting, qualification verification and criminal record checks.</p>
<p>Reference checks will be done on nominated candidates(s). Note that correspondence will only be conducted with the shortlisted candidates.</p>
<p> ;</p>
<p>If you have not been contacted by the Department within three (3) months of the closing date of the advertisement, please accept that your application was unsuccessful. We thank all applicants for their interest. All SMS appointments are subject to a competency assessment. Where applicable, candidates will be subjected to a skills/knowledge test.</p>
<p>Successful candidates will be appointed on a probation period of twelve (12) months. It is a DPSA requirement for applicants to produce or attach pre-entry certificate (Nyukela) as offered by the National School of Government (NSG) prior to appointment.</p>
<p> ;</p>
<p>The name of the pre-entry course is “Certificate for entry into the SMS” and full details can be sourced by following the link: https://www.thensg.gov.za/training-course/sms-pre-entry-programme/ The Department reserves the right not to make appointment(s) to the advertised post(s). NB: Females and Disabled persons are encouraged to apply to SMS positions.</p>
<p><strong>Closing Date: Monday, December 19, 2022</strong></p>
<p>Department Public Works and Infrastructure &#8211; Call Centre Agent x8</p>
<p> ;</p>

If you're looking to build a rewarding career in South Africa's agricultural sector, ZZ2 offers…
Are you looking for an opportunity to kickstart your career in Supply Chain Management? GCC Skills…
The South African Police Service (SAPS) invites interested and suitably qualified candidates to apply for…
If you're looking for a career in the transport and logistics industry, here's an exciting…
School holidays are the perfect time to invest in your future, and one of the…
South African youth looking for an opportunity to gain workplace experience and kick-start their careers…