AVIS is hiring Call Centre Agents with Grade 12

Key deliverables and outputs

1. Strategic/ Financial

•  Ensure that the strategic company maintenance profit targets are met or exceeded.

2. Operational

• Facilitate incoming calls from OEM / RIM dealer for required vehicle services / maintenance repairs approvals
• Reduce the costs of maintaining vehicles by analysing and evaluating the maintenance request and applying technical judgement in order to make an appropriate business decisions.
• Ensure that customer calls and queries are answered and resolved within specific contractual relationships.
• Downtime process must be followed against required repairs
• Determine the Avis product type in order to decide on an appropriate way forward
• Contact the necessary internal or external resources and make necessary arrangements to assist the customer
• Follow up with and update the customer constantly until the query has been resolved
• When query is resolved, close case file on the system
• Report on all ongoing cases on a daily basis to the Supervisor: Call Centre in order to ensure accurate information is provided upon escalation
• Saturday Shift work will be required in this role and public holidays

3. Stakeholders (internal & external customers, suppliers, shareholders, communities) 

• Ensure that maintenance SLA’s are met in order to promote ongoing customer relationships and repeat business.
• Build and maintain ethical and transparent relationships with suppliers to facilitate negotiation and achieve operational and financial objectives.
• Provide effective and efficient service delivery through transparent, constant and consistent communication with all stakeholders (Suppliers OEM’s; Sales; Procurement; and Finance).

Academic Qualifications 

Essential:

• Matric
• Petrol Trade Test (Qualified motor technician)

Work Experience

Essential:

• 1-3 years in motor industry mechanical environment
• 1-3 years in workshop environment
• 2-3 years  call centre experience
• Fleet Management Experience

This role may require the incumbent to work overtime.

In ensuring a safe working environment for all, Avis will prioritise vaccinated employees in the recruitment process.

Applications Closing date 27/12/2022