CLOVER IS HIRING AN ADMINISTRATIVE CONTROLLER WITH GRADE 12
Reference Number CLO230717-6
Job Title Administrative Controller
Job Type Permanent
Department 308300085014100 – COM-HDO-TRADE MARKETING
Location – Country South Africa
Required Education Level Grade 12 | National Certificate
Job Category Administrative
Job Advert Summary
Clover is looking for an experienced and highly motivated Administrative Controller to join the Commercial team. The successful candidate will provide administrative support to the Sales Execution management team in terms of call quality and training needs.
Requirements
Grade 12 or equivalent NQF4
Business English: Fluent
Computer literacy (Intermediate)
Code 08 Driver’s license
Competencies
Coach and develop people
Proactive and action orientated
Approaches situations with an open mind and solves problems creatively
Maintains high standards
Lead and drive change for improvement
Interpersonal effectiveness
Commitment and motivation
Administrative capabilities
Thinking and reasoning logically
Communicates effectively
Ability to plan and organize
Duties and Responsibilities
Support the Sales Execution to improve quality assurance standards
Evaluate and monitor Sales Execution customer interactions against defined criteria and SOP’s
Facilitate QA calibrating sessions with managers
Support continuous improvement of QA scores by providing managers with information to allow them to coach train and develop their telesellers
Facilitate service improvement projects in Sales Execution
Participate in setting of QA objectives for the various Sales Execution functions
Benchmark Clover Sales Execution standard against Industry
Compile and present reports
Draw and analyse data from Morpheus, create reports with recommendations to improve
Evaluate trends and advise/take corrective actions
Gather accurate customer satisfaction ratings, prepare summaries for PMD’s with recommendations to improve
Perform training related functions
Determine training needs and facilitate the implementation of the training plans
Conduct training
Create and update training material
Closing date: 23 July 2023
CLICK HERE TO APPLY