Call Centre Agent (New Accounts)
JOB PURPOSE
As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
RESPONSIBILITIES
- Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
- Telephonically confirm employment and personal details to verify information provided on the store application forms
- Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base
- Process all store card applications across all divisions to increase customer and credit base (outbound agents only)
REQUIREMENTS
- Grade 12
- 1 year call centre experience – in new accounts environment
- Knowledge and understanding of industry legislature: Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)
we’re looking for movers and shakers
We love where we work, and we think you will, too. We’re on a mission. A mission to be the best.
We pride ourselves on our fast-moving, fast-working and collaborative culture. Our people are our success, and that’s why we love people with a point of view. We hire for attitude and train for skill – so, what does that mean for you? It means that if you’re passionate and you have a great attitude, then you’re one step closer to joining our family.
We’re a company made up of free-thinkers, doers, makers, creators, crafters, art lovers, tech heads, planners, disruptors, wordsmiths, number crunchers, pun enthusiasts, engineers, left and right-brainers, award winners … you get the picture. We take our work seriously. But ourselves? Not so much.
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