CONTROL CENTRE AGENTS (CALL TAKERS)

 



Employment Type: Permanent

Reference No: EMSECCA2/2023

Salary: R 181 599 per annum

 



Knowledge of GEMC/CAD computer aided dispatching systems.
Receiving and capturing incoming emergency calls on GEMC data system.
Manage caller anxiety and stress.
Interrogate the call and assess the nature and priority of the case.
Dispatch the relevant emergency resources via radio as required.
Monitor and control the progress of all emergency incidents.
Maintain order and hygiene in control room.
Appropriate experience within an Emergency/ Medical Call-Centre environment.

 



Minimum educational qualifications:

Senior (or equivalent) Certificate. Computer literacy (MS Office)

 



Inherent requirements of the job:

Ability to work shifts as per roster. Willingness to work overtime when necessary.
Communicate effectively in at least two of the three official languages of the Western Cape.
A third language will be advantageous.
13th cheque, employer’s contribution to the pension fund, housing and medical aid allowance.

 



For Enquiries:

Ms M Lambert, tel.no. (021) 944-9225/9228/9237

 



 

Closing Date: 2/23/2024

 



NOTICE TO ALL

Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.

 



It will be expected of candidates to be conversant in at least two of the official languages (English/Afrikaans/Xhosa) of the Western Cape.

 



It will be expected of shortlisted candidates to be:

available at the venue on the time and date as determined by the Department and bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.

APPLY HERE



CLICK HERE TO APPLY

0 Comments

Leave a Reply

Avatar placeholder

Your email address will not be published. Required fields are marked *

error: Content is protected !!