Receptionist



Details
Reference Number MOT231228-4
Job Title Receptionist
Branch/Department Retail 6
Job Type Classification Permanent
Location – Country South Africa

 



Job Description

Motus Nelspruit Multiranchise Is on a look out for a receptionist, the purpose for this position is to deliver reception duties in order to respond to visitors, clients and other related queries accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

 



Position Overview

Purpose

To deliver reception duties in order to respond to visitors, clients and other related queries accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

 



Specific Role Responsibilities

GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

Deliver on agreed performance targets according to set procedures and service level agreement.
Execute work in line with governance and compliance processes.
Identify and apply known solutions to operational challenges and escalate unresolved issues.
Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability.
Plan for, administer and process receptionist related tasks and activities effectively and efficiently in alignment with performance objectives.
Respond promptly to calls in a professional manner, ensuring an excellent and accurate client service.

FINANCE

Execute work activities effectively and efficiently in order to maximise financial performance and profitability.

 



 

CLIENT/CUSTOMER

Deliver services that creates a culture which aims to exceed customers’ expectations in all aspects of the business.
Deliver work activities effectively to satisfy customers.
Assist customers with queries and direct them to the relevant department to ensure prompt and effective resolutions, enhancing customer experience.

PEOPLE

Attend training initiatives to improve work quality and enhance own skills.
Own and live up to company values.

 



GENERIC JOB COMPETENCIES

TECHNICAL COMPETENCIES

Administrative Support: The provision of effective administrative support to internal and external stakeholders



Communication: The demonstrate ability to exchange information and ideas in a clear and concise manner appropriate for the audience, in order to explain, persuade, convince and influence other to achieve the desired outcomes.



Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers.
Manage personal work priorities and professional development: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.

 



Reception and office assistance: This competency demonstrates the knowledge and skills required to perform the work of a receptionist and related office administrative duties within the context of generic organisational workplace
requirements, needs and practices.



Qualifications and Experience

Minimum Experience

1 – 2 years experience in a similar environment

Experience within the motor industry

 



Minimum Qualification

Matric

Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
Skills and Personal Attributes

 

 

Minimum Requirements

Computer Literacy ­ Business Applications

Industry legislative compliance/ knowledge

Good Communication Skills

Well spoken

 



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