<h3>Inbound Call Centre Agents</h3>
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<p>Details<br />
Reference Number TRU231212-5<br />
Job Title Inbound Call Centre Agent &#8211; Ecommerce<br />
Business Area Credit Service<br />
Job Type Permanent<br />
Location &#8211; Country South Africa</p>
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<p>Job Description At Truworths, you&#8217;ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.</p>
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<p>Take a walk through our stores or offices and you&#8217;ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.<br />
We&#8217;re looking for energetic and motivated people to work in our dynamic Fashion Call Centre.<br />
Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Multimedia Department and Ecommerce team.</p>
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<p>Key Responsibilities</p>
<p>• Take inbound calls related to E-commerce (online) and Fashion Delivery orders.<br />
• Assist the customer with tracking their orders.<br />
• Assist customers with online profile.<br />
• Liaising with couriers and stores and giving feedback to the customer<br />
• Preparation for contacts answered.<br />
• Personality and quality of multimedia correspondence (works at enhancing relationships with customers).<br />
• Exercises good judgement as to when to educate the Customer (for example, benefits of payment, NCA, Fashion Delivery Service, consequences of non-payment etc.).<br />
• Administration – demonstrates an ability to adhere to administrative procedures with speed and accuracy.<br />
• Department performance – actively contributes towards responding to Customers within 48 hours. Drives own training.</p>
<p>Qualifications and Experience</p>
<p>• Matric qualification<br />
• Clear criminal and credit history<br />
• A minimum of 12 months experience within a contact centre in an agent or similar role<br />
• Excellent level of proficiency in written &; spoken English<br />
• Extremely self-motivated &; organised with the ability to multitask &; prioritise<br />
• Strong analytical, problem solving and investigative skills<br />
• Exceptional customer Service Experience<br />
• Must be proficient in contact centre systems<br />
• Basic computer literacy<br />
• Basic ‘Vision-Nexus’ experience<br />
• Availability and willingness to work overtime/public holidays where required<br />
• 40 WPM typing speed</p>
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<p>Competencies</p>
<p>• Customer/Client focus<br />
• Effective time management skills<br />
• Attention to detail<br />
• A good deal of accuracy<br />
• Ability to follow set procedures<br />
• The ability to be pro-active and constantly seek a better way of doing things<br />
• Good time management<br />
• Ability to work under pressure<br />
• Able to work in a team and independently</p>
<a class="maxbutton-1 maxbutton" href="https://truworths.erecruit.co/candidateapp/Login"><span class='mb-text'>CLICK HERE TO APPLY</span></a>
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