NATIONAL CREDIT REGULATOR IS HIRING CALL CENTRE AGENTS

NATIONAL CREDIT REGULATOR IS HIRING CALL CENTRE AGENTS

The National Credit Regulator (NCR) was established as the regulator under the National Credit
Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It
is tasked with carrying out education, research, policy development, registration of industry
participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment
distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.
The Act requires the NCR to promote the development of an accessible credit market, particularly
to address the needs of historically disadvantaged persons, low income persons, and remote,
isolated or low density communities. The NCR invites applications from suitable candidates for the
following position:

Position: Call Centre Agent
Paterson Grade: B-Lower

Salary ranges from R64 700 – R116 500 maximum

Requirements:
▪ A Grade 12 certificate, with one year post matric qualification in customer service or
relevant qualification, with at least one year’s relevant experience in a customer service
industry.
▪ A certificate in debt counselling will be an added advantage.

Duties:
▪ Act as point of first contact with stakeholders and thus representing the face of the NCR.
▪ Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving
enquiries related to the NCA.
▪ Retrieving telephone messages and returning calls timeously.
▪ Probe and query consumers to assess needs and provide useful information on general
and debt counselling matters.
▪ Participate in activities designed to improve customer satisfaction and business
performance.
▪ Competently update and retrieve records on the Complaints Management Systems and
deal with other administrative functions as required.

Skills:
▪ Basic computer proficiency.
▪ Clear communication skills.
▪ Ability to listen with empathy and to interpret information correctly.
▪ Good time management skills.
▪ Strong interpersonal and problem solving skills.
▪ Conflict management skills.
▪ A strong service and results orientation.
▪ Team player with the ability to multi task.
▪ Call handling techniques.

Knowledge:
▪ Debt counselling procedures.
▪ Background on the National Credit Act.

Closing Date: 9 February 2024

The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages.

HOW TO APPLY:

Suitable persons should send a detailed CV quoting the relevant reference number to:IF-Recruitment@ncr.org.za

Ref : CLA/02/2024

Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.