<h3><strong>NATIONAL CREDIT REGULATOR IS HIRING CALL CENTRE AGENTS</strong></h3>
<p> ;</p>
<p><strong>The National Credit Regulator (NCR) was established as the regulator under the National Credit</strong><br />
<strong>Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It</strong><br />
<strong>is tasked with carrying out education, research, policy development, registration of industry</strong><br />
<strong>participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment</strong><br />
<strong>distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.</strong><br />
<strong>The Act requires the NCR to promote the development of an accessible credit market, particularly</strong><br />
<strong>to address the needs of historically disadvantaged persons, low income persons, and remote,</strong><br />
<strong>isolated or low density communities. The NCR invites applications from suitable candidates for the</strong><br />
<strong>following position:</strong></p>
<p><strong>Position: Call Centre Agent</strong><br />
<strong>Paterson Grade: B-Lower</strong></p>
<p><strong>Salary ranges from R64 700 – R116 500 maximum</strong></p>
<p><strong>Requirements:</strong><br />
<strong>▪ A Grade 12 certificate, with one year post matric qualification in customer service or</strong><br />
<strong>relevant qualification, with at least one year’s relevant experience in a customer service</strong><br />
<strong>industry.</strong><br />
<strong>▪ A certificate in debt counselling will be an added advantage.</strong></p>
<p> ;</p>
<p><strong>Duties:</strong><br />
<strong>▪ Act as point of first contact with stakeholders and thus representing the face of the NCR.</strong><br />
<strong>▪ Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving</strong><br />
<strong>enquiries related to the NCA.</strong><br />
<strong>▪ Retrieving telephone messages and returning calls timeously.</strong><br />
<strong>▪ Probe and query consumers to assess needs and provide useful information on general</strong><br />
<strong>and debt counselling matters.</strong><br />
<strong>▪ Participate in activities designed to improve customer satisfaction and business</strong><br />
<strong>performance.</strong><br />
<strong>▪ Competently update and retrieve records on the Complaints Management Systems and</strong><br />
<strong>deal with other administrative functions as required.</strong></p>
<p> ;</p>
<p><strong>Skills:</strong><br />
<strong>▪ Basic computer proficiency.</strong><br />
<strong>▪ Clear communication skills.</strong><br />
<strong>▪ Ability to listen with empathy and to interpret information correctly.</strong><br />
<strong>▪ Good time management skills.</strong><br />
<strong>▪ Strong interpersonal and problem solving skills.</strong><br />
<strong>▪ Conflict management skills.</strong><br />
<strong>▪ A strong service and results orientation.</strong><br />
<strong>▪ Team player with the ability to multi task.</strong><br />
<strong>▪ Call handling techniques.</strong></p>
<p> ;</p>
<p><strong>Knowledge:</strong><br />
<strong>▪ Debt counselling procedures.</strong><br />
<strong>▪ Background on the National Credit Act.</strong></p>
<p><strong>Closing Date: 9 February 2024</strong></p>
<p><strong>The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages.</strong></p>
<p><strong>HOW TO APPLY:</strong></p>
<p><strong>Suitable persons should send a detailed CV quoting the relevant reference number to:IF-Recruitment@ncr.org.za</strong></p>
<p><strong>Ref : CLA/02/2024</strong></p>
<p> ;</p>
<p><strong>Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.</strong></p>
<a class="maxbutton-1 maxbutton" href="https://www.ncr.org.za/documents/careers/Call Centre Agent advert.pdf"><span class='mb-text'>VIEW THE ADVERT HERE</span></a>
<p> ;</p>
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