WOOLWORTHS IS RECRUITING CUSTOMER ASSISTANTS

Requirements

• Available and flexible to work different shifts
• Relevant working experience in a similar environment will be advantageous
• Computer Literacy (Basic)
• Demonstrates self-discipline with regards to attendance, dress code policy, hygiene and time-keeping

Responsibilities

• Greets, smile and acknowledge customers
• Displays a friendly and helpful attitude when serving customers
• Offers the customers available services (e.g. utility bill payments and airtime)
• Meets customers’ needs and expectations by asking, listening to and advising customers as to options/services/products available
• Offers alternatives to the customer if the product is not available
• Processes till transactions efficiently and effectively in line with till policies and procedures
• Scans and packs efficiently at till points and checks all payments for irregularities
• Understands and promote the different methods of payment or transactions
• Maintain cold chain and hygiene standards while replenishing stock on the sales floor
• Ensures that stockroom stock is represented on the sales floor
• Demonstrate product knowledge by highlighting features and benefits of the product in their department

• To have appropriate product knowledge to advise customers according to their lifestyle and segmentation and identify location of products in their department
• Maintain a hygienic, safe and well-organised till point
• Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline, Report suspicious individuals in your area to security or management
• Minimising shrinkage by adhering to all corporate store disciplines
• Understand and apply red flag processes where applicable
• Awareness of suspicious activity in your area
• Demonstrates self-discipline with regards to attendance, dress code policy, hygiene and time-keeping