Customer Service Agents

2024-02-22 – 2024-03-21

Passenger Services
(Market related)

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at ourBram Fischer International Airport (Bloemfontein).The successful applicantwill report to the Manager: Base Airport


  • Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
  • Assist customers when there are flight disruptions and/or cancellations;
  • Handle and safeguard of confidential information;
  • Address any complaints in a professional and timeous manner;
  • Escalate any problematic issues to the Supervisor on duty;
  • Provide professional Customer service at all times.


  • Grade 12;
  • Airport experience and ticket sales within an aviation concern;
  • Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
  • Excellent understanding of delivering great customer service;
  • Excellent written and verbal command of the English language including proper phone etiquette;
  • Conflict resolution skills.


  • Punctual;
  • High degree of patience and assertiveness;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • Immaculate timekeeping;
  • The ability to work well under pressure;
  • Practice good time management;
  • Customer focused and service orientated.




  • No external email applications will be accepted.
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  • FlySafair reserves the right

                    * Not to proceed with this vacancy
                    * To appoint the selected candidates based on it s operational requirements.

  • Reference number – JHB000876

Preference will be given to members of under-represented designated groups.


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