Experian Consumer Care Learnership
Contract
Employee Status: Fixed Term
Role Type: Hub
Department: Customer Service
Schedule: Full Time
Company Description
Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.
We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We’re looking for inspired employees that want to make an impact.
At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work.
Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.
Job Description
Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with clients regarding queries. Monitors company administration procedures for the division, like enrolments of new members, in addition to any changes in service and products.
Updating of Systems and correspondence. To provide consumers with their personal credit reports. Logs, investigates and resolves consumer disputes related to consumers’ personal credit reports.
Customer Service
Logging
Investigations
Closure
My Credit Check
Qualifications
Grade 12 / NQF level 4
Additional Information
What you’ll need to bring to the party:
Execution
Analysis and Judgment
Innovation
Effective Communication
Constructive Teamwork
Target Driven
Customer Focus
Attention to Detail
Initiative and Responsibility
Microsoft Office (Word, Excel and PowerPoint)
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