TRUWORTHS IS HIRING CALL CENTRE AGENTS

<p>&nbsp&semi;<&sol;p>&NewLine;<h3><strong>TRUWORTHS CALL CENTRE OPERATOR<&sol;strong><&sol;h3>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>DETAILS<&sol;strong><&sol;p>&NewLine;<p><strong>Reference Number<&sol;strong><&sol;p>&NewLine;<p><strong>TRU240408-1<&sol;strong><&sol;p>&NewLine;<p><strong>Job Title Call Centre Operator <&sol;strong><&sol;p>&NewLine;<p><strong>Business Area Credit Service<&sol;strong><&sol;p>&NewLine;<p><strong>Job Type Permanent<&sol;strong><&sol;p>&NewLine;<p><strong>Workplace Type On-site<&sol;strong><&sol;p>&NewLine;<p><strong>Location &&num;8211&semi; Country South Africa<&sol;strong><&sol;p>&NewLine;<p><strong>Job Description<&sol;strong><&sol;p>&NewLine;<p><strong>At Truworths&comma; you&&num;8217&semi;ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Take a walk through our stores or offices and you&&num;8217&semi;ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition&period;<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>We&&num;8217&semi;re looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town&period; Applicants should be able to work shifts and should have access to reliable transport&period;Key Responsibilities• Preparation for Inbound and Outbound Calls&period;<&sol;strong><&sol;p>&NewLine;<p><strong>• Quality of Call Opening&period;<&sol;strong><&sol;p>&NewLine;<p><strong>• Quality of Collections Call&period;<&sol;strong><&sol;p>&NewLine;<p><strong>• Quality of Credit Line Affordability Calculations&period;<&sol;strong><&sol;p>&NewLine;<p><strong>• Educating the Customer – education with regards to benefits of payment&semi; NCA&comma; Fashion Delivery Service and consequences of non-payment&period;<&sol;strong><&sol;p>&NewLine;<p><strong>• Administration &&num;8211&semi; demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details&comma; summarises comments in the memo field&period;<&sol;strong><&sol;p>&NewLine;<p><strong>• Quality of Call EndingQualifications and ExperienceQualification&sol;s&colon;<&sol;strong><&sol;p>&NewLine;<p><strong>• Matric or equivalent qualification<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>Experience &sol; Knowledge&colon;<&sol;strong><&sol;p>&NewLine;<p><strong>• Previous relevant experience is advantageousCompetenciesTechnical&colon;<&sol;strong><&sol;p>&NewLine;<p><strong>Essential Competencies&colon;<&sol;strong><&sol;p>&NewLine;<p><strong>• Computer literate &lpar;Excel&comma; Word&rpar;<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>Behavioural&colon;<&sol;strong><&sol;p>&NewLine;<p><strong>• An ability to focus and concentrate<&sol;strong><&sol;p>&NewLine;<p><strong>• Excellent customer relations and people skills<&sol;strong><&sol;p>&NewLine;<p><strong>• Excellent communication skills and writing skills in English<&sol;strong><&sol;p>&NewLine;<p><strong>• The ability to work independently&comma; in a fast paced environment<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>• Accuracy and attention to detail<&sol;strong><&sol;p>&NewLine;<p><strong>• An ability to focus and concentrate<&sol;strong><&sol;p>&NewLine;<p><strong>• Proactive&comma; self-motivated and flexible<&sol;strong><&sol;p>&NewLine;<p><strong>• Problem solving skills&period;<&sol;strong><&sol;p>&NewLine;<p><strong>• Telephone Personality – displays a customer-orientated&comma; energetic&comma; friendly&comma; respectful and empathetic telephone personality&period;<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<a class&equals;"maxbutton-1 maxbutton" href&equals;"https&colon;&sol;&sol;truworths&period;erecruit&period;co&sol;candidateapp&sol;Jobs&sol;View&sol;TRU240408-1"><span class&equals;'mb-text'>CLICK HERE TO APPLY<&sol;span><&sol;a>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;