Stellenbosch University is hiring a Receptionist
Description
Job Title Receptionist (Job Level 13)
Location/Area
Organization BPC Reception – Stellenbosch Business School
Department Description
Stellenbosch University
Bellville Park Campus
Receptionist (Job Level 13)
EBW16/238/0924
The Bellville Park Campus of Stellenbosch University is a postgraduate campus and home to various academic entities, such as the Stellenbosch Business School and the School for Public Leadership.
This role requires a professional, friendly and organised individual who will create a welcoming environment for all visitors, managing incoming phone calls and directing them appropriately, and performing administrative tasks as required to support the efficient operation of the office.
This position is on-site only, located at the Bellville Park Campus of Stellenbosch University, Carl Cronjé Drive, Bellville, Western Cape.
The incumbent should be willing to work shifts, which would include some Saturdays when required by the business.
This appointment will work the late shift, which is 08h30 – 17h00 but could be required to take the early shift (07h00 -15h30) should the need arise.
Saturday shifts would normally be 07h00 – 12h00 when there are student groups on campus.
Duties
Client service and image
Receiving clients and visitors in a professional manner.
Effectively managing access control and monitoring the entrance.
Effectively managing enquiries.
Providing basic and accurate information, e.g. knowledge of programme information.
Correctly referring and directing clients to the appropriate person / venue.
Presentability and cleanliness of person and ensuring that the reception area is tidy and presentable.
Accurately and quickly responding to messages received.
Being aware of all happenings on campus, e.g. courses on campus.
Taking professional action during a problem situation.
Communicating with staff and clients
Effectively answering, screening, and forwarding incoming phone calls to the applicable staff member or department.
Assisting with various enquiries and providing basic and accurate information telephonically.
Professionally managing the switchboard.
Administration
Communicating with staff when packages arrive at reception.
Occupational health and safety
Staying informed about emergency and evacuation procedures.
Ensuring that first aid training and safety officer training are up to date.
Managing the first aid kit at reception according to Occupational Health and Safety regulations.
Ad hoc
Assisting the conference division, when needed, with venue-related queries or support.
Performing other tasks as directed by the line manager.
Job Requirements
Matric (NQF 4) with at least three years’ work experience in a customer facing role.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Professional appearance and demeanour.
Excellent telephone etiquette.
The ability to communicate clearly and professionally in English with all clients.
The ability to work independently as well as in a team.
Contactable work-related references.
Computer literacy, with proficiency in MS Outlook, Word and Excel.
Proficient in Microsoft Teams.
Willingness to work shifts.
Willingness to provide extra services as required from time to time
Recommendation
Fluent in at least one additional official South African language.
How To Apply
Stellenbosch University is committed to employment equity (EE). In accordance with the institutional EE plan of the University and the EE Plan of the specific environment, persons from designated groups will receive preference over foreign nationals where EE targets are a factor. Where EE is not a factor, South African citizens will receive preference over foreign nationals.
Stellenbosch University reserves the right not to make an appointment.
Your application, comprising a comprehensive curriculum vitae (including the names and email addresses of at least three referees), must reach the University before or on the closing date of the advertised post.
APPLY ONLINE AT https://www.sun.ac.za/english/careers BY USING THE APPLY NOW LINK AT THE TOP RIGHT-HAND CORNER OF THE SPECIFIC VACANCY PAGE.
The University reserves the right to investigate qualifications and conduct background checks on all candidates.
Should no feedback be received from the University within four to six weeks of the closing date, kindly accept that your application did not succeed.
Enquiries/Navrae
Enquiries regarding this post: Ms Marsunet Horn on 021 918 4268, or at marsunet@belpark.sun.ac.za
Enquiries regarding remuneration/benefits, as well as technical assistance with the electronic application process: Human Resources Client Services Centre on 021 808 2753
Currency ZAR
Commencement Date 01-Jan-2025
Closing Date 30-Sep-2024
Amount of Travel
Work At Home
Skills
Actions: Skills for the Vacancy
CLICK HERE TO APPLY