<h3 class="hero_text hero-vacancy-title text-shadow"><span>Call Centre Agent (Talent Pool) &#8211; Bidvest Facilities Management</span></h3>
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<div class="col-md-11"><span>Permanent</span></div>
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<h1>Job Details</h1>
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<div class="row padding-bottom-10"><label class="job-detail-bold-header" for="Vacancy_DivisionName">Division</label> <label for="">Corporate </label></div>
<div class="row padding-bottom-10"><label class="job-detail-bold-header" for="Vacancy_BusinessUnitName">Business Unit</label> <label for="">Contact Centre</label></div>
<div class="row padding-bottom-10"><label class="job-detail-bold-header" for="MinimumExperience">Minimum experience</label> <span><label for="Associate">Associate</label></span></div>
<div class="row padding-bottom-10"><label class="job-detail-bold-header" for="CompanyPrimaryIndustry">Company primary industry</label> <label for="Customer_Services">Customer Services</label></div>
<div class="row padding-bottom-10"><label class="job-detail-bold-header" for="FunctionalAreaName">Job functional area</label> <span><label for="Customer_Service">Customer Service</label></span></div>
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<h1>Job Description</h1>
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<div class="vacancy-description"><strong>Purpose</strong><br />
The main responsibility of the Bidvest Facilities Management Call Centre Agent is to capture customer requests/complaints on SAP received via telephone and/or mail. The agent also needs to have the ability to identify emergencies and escalate according.
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<p><strong>Key Roles </strong></p>
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<li>Customer Focused</li>
<li>Relationship building</li>
<li>Personal and professional integrity</li>
<li>Analytical with attention to detail</li>
<li>Ability to deal at all levels of the organization</li>
<li>Highly motivated</li>
<li>Work under pressure</li>
<li>Perseverance</li>
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<p><strong>Key results/outcomes/accountabilities </strong></p>
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<li>Logging of faults/requests/complaints</li>
<li>Dispatching</li>
<li>Attending to follow ups and escalations</li>
<li>Attending weekly green area meetings</li>
<li>Accepting and completing of job cards</li>
<li>Determine the SLA’s</li>
<li>Conducting Customer Satisfaction surveys</li>
<li>Tracking (rejected) and monitoring faults</li>
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<p><strong>Other Duties</strong></p>
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<li>Assisting in all round duties and activities in the Contact Centre</li>
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<p><strong>Learning and Growth </strong></p>
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<li>Maintain a transfer of skills and knowledge.</li>
<li>Ensure self-development in the related fields</li>
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<div class="vacancy-description">Knowledge / Qualifications and experience<br />
• Grade 12<br />
• Excellent understanding of a contact centre and admin support environment essential (2 years’ experience)<br />
• Call Centre Certificate<br />
• Computer packages essential<br />
• Good listening, verbal and written communication essential<br />
• Good product and process knowledge related to Facilities management, Plant Maintenance, CRM, Property Solution, HR, Supplier Chain, Soft Services and Workplace Services.<br />
• Excellent/Good knowledge on Bidvest Facilities Management products</div>
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<div><a class="maxbutton-1 maxbutton" href="https://bidvestfacilitiesmanagement.simplify.hr/Vacancy/106200"><span class='mb-text'>CLICK HERE TO APPLY</span></a></div>

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