Standard Bank Group Head, Operations & Project Delivery
Johannesburg, South Africa
Full-time
Business Segment: Personal & Private Banking
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
Responsible for overseeing all operational (day to day and strategic) aspects of Standard Bank MVNO, ensuring that all operational functions are running smoothly and efficiently. These include back-office operations, customer service, billing management, supply chain management, courier management, vendor management, asset management and project delivery for MVNO.
Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Personal and Private Banking
More than 10 years experience in:
Operations, strategy, technology and business management, preferably in the telecommunications industry
Develop and manage the operational budget, ensuring that all operations are financially sustainable and meet business unit targets
Work closely with other senior leaders to develop and implement business unit strategy, ensuring that operations are aligned with overall business objectives.
Monitor operational performance metrics, develop action plans to address any issues, and report regularly to the Business Unit Executive Head and other senior leaders in the bank
Identify and develop new operations opportunities to improve the overall functioning of the business unit
Manage the operations and project teams, providing leadership, coaching, and support to ensure high levels of productivity and performance.
Oversee the planning, development, and execution of all operational functions, including network operations, customer service, billing management, fulfilment and courier management, supply chain, stock management, project office and risk, compliance and governance.
Additional Information
Behavioral Competencies:
Articulating Information
Challenging Ideas
Conveying Self-Confidence
Developing Expertise
Developing Strategies
Technical Competencies:
Business Intelligence
Client Relationship Management
Continuous Improvement
Process Management
Project Maintenance
Project Reporting
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