<h3><strong>Nedbank is hiring a Client Services Consultant VVAPS</strong></h3>
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<p><strong>Details</strong></p>
<p><strong>Reference: 135668</strong></p>
<p><strong>Job Classification</strong></p>
<p><strong>Requisition &#8211; 135668 &#8211; Melissa Cloete</strong></p>
<p><strong>Cluster &#8211; Nedbank Wealth Cluster, Nedbank Insurance Division</strong></p>
<p><strong>Job Family</strong></p>
<p><strong>SALES AND SERVICES</strong></p>
<p><strong>Career Stream</strong></p>
<p><strong>CALL CENTRE (Service)</strong></p>
<p><strong>Leadership Pipeline</strong></p>
<p><strong>Manage Self: Technical</strong></p>
<p> ;</p>
<p><strong>FAIS Affected</strong></p>
<p><strong>Job Purpose</strong></p>
<p><strong>To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.</strong></p>
<p><strong>Job Responsibilities</strong></p>
<p><strong>Adhere to the daily schedule to ensure that targets are met by following the work plan.</strong></p>
<p> ;</p>
<p><strong>Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.</strong></p>
<p><strong>Escalate all unresolved queries to management by logging the case on the system.</strong></p>
<p><strong>Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.</strong></p>
<p><strong>Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.</strong></p>
<p><strong>Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).</strong></p>
<p> ;</p>
<p><strong>Participate and support corporate social responsibility initiatives for the achievement of key business strategies.</strong></p>
<p><strong>Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.</strong></p>
<p><strong>Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.</strong></p>
<p><strong>Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.</strong></p>
<p><strong>Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.</strong></p>
<p><strong>Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.</strong></p>
<p><strong>Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.</strong></p>
<p><strong>Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.</strong></p>
<p><strong>Understand the nature of the client&#8217;s query by reiterating the key points raised by the client.</strong></p>
<p><strong>Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.</strong></p>
<p><strong>Essential Qualifications &#8211; NQF Level</strong></p>
<p><strong>Matric / Grade 12 / National Senior Certificate</strong></p>
<p><strong>Preferred Qualification</strong></p>
<p><strong>Certificate: Call Centre</strong></p>
<p><strong>Essential Certifications</strong></p>
<p><strong>RE 5 Certificate (essential)</strong></p>
<p><strong>120 FAIS Credits (essential)</strong></p>
<p> ;</p>
<p><strong>Minimum Experience Level</strong></p>
<p><strong>3 years of Motor insurance / Personal lines / Vehicle Value added Products experience</strong></p>
<p><strong>1-3 years of Call Centre experience</strong></p>
<p><strong>Technical / Professional Knowledge</strong></p>
<p><strong>Administrative procedures and systems</strong></p>
<p><strong>Relevant regulatory knowledge</strong></p>
<p><strong>Relevant software and systems knowledge</strong></p>
<p><strong>Business writing skills</strong></p>
<p><strong>Banking knowledge</strong></p>
<p><strong>Banking procedures</strong></p>
<p><strong>Cluster Specific Operational Knowledge</strong></p>
<p><strong>Business principles</strong></p>
<p><strong>Business terms and definitions</strong></p>
<p><strong>Governance, Risk and Controls</strong></p>
<p><strong>Behavioural Competencies</strong></p>
<p><strong>Building Customer Loyalty</strong></p>
<p><strong>Communication</strong></p>
<p><strong>Technical/Professional Knowledge and Skills</strong></p>
<p><strong>Managing Work</strong></p>
<p><strong>Adaptability</strong></p>
<p><strong>Quality Orientation</strong></p>
<p><strong>Description</strong></p>
<p><strong>Preference will be given to candidates from the underrepresented groups</strong></p>
<p> ;</p>
<p><strong>Please contact the Nedbank Recruiting Team at +27 860 555 566</strong></p>
<p><strong>If you can&#8217;t find the job you&#8217;re looking for, activate job alerts to be one of the first to know when new positions open up.</strong></p>
<a class="maxbutton-1 maxbutton" href="https://jobs.nedbank.co.za/job/Durban-Client-Services-Consultant-VVAPS/1113612101/"><span class='mb-text'>CLICK HERE TO APPLY</span></a>

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