Intercape is hiring an IT Support Technician
Permanent
Full Time
EE/AA, Non EE/AA
Easy apply
Intercape
IT Support Technician
Introduction
Intercape IT department is looking to appoint an experienced Technician.
The ideal candidate will be able to work in a fast-paced operational environment, servicing all the departments of the Group, on a national footprint basis.
Duties & Responsibilities
Installation of computer hardware and software
Manage the setting up of new user accounts and profiles and dealing with password issues.
Installation and configuration of computer hardware, operating systems and applications.
Installation of network infrastructure wired and wireless.
Installation of Video surveillance equipment and systems.
Install, maintain and support VoIP Systems
Handling enquiries
Maintaining a high degree of customer service for all support queries and adhere to all service management principles.
Providing first line technical support.
Answering support queries via phone.
Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Escalating more complex calls to a more senior IT Support member.
Taking ownership of user problems and be pro-active when dealing with user issues.
Providing support to users in the use of computer equipment by providing necessary training and advice.
Troubleshooting system and network problems and diagnosing and resolving hardware or software issues.
Monitoring and maintaining computer systems and networks
Maintaining a log of any software or hardware problems detected.
Infrastructure Administration
Design and plan layout of network infrastructure of any new installation and/or upgrades
Manage under direction, technical leadership and oversight for deployment and delivery of enterprise-wide infrastructure projects or services.
Set technical standards for enterprise-wide infrastructure system installations and upgrades.
Establish testing standards and procedures for testing of network and infrastructure systems incorporated in the company.
Maintain and test power backup and UPS systems.
Oversee external contractors during maintenance and installations of infrastructure namely electrical and network related.
Ensure regular physical site inspections are performed of all sites local and abroad, either done by myself or team members.
Perform installations, configurations, administration, maintenance, and
support and service of infrastructure components incorporated in the company.
Maintains appropriate documentation on procedures, configurations, and equipment inventory.
Manage the design, implementation, troubleshooting, analysing, and maintenance of IT infrastructure.
Effective utilization of system
Ensure to familiarize you with enhancements, changes and or new systems owned by Intercape
Effective utilization of all Intercape systems relevant to the position.
Responsible to ensure that you have received training on all systems utilised in your position.
Desired Experience & Qualification
Qualifications:
N + networking diploma
Experience:
Minimum of 3 years’ practical experience in IT
Knowledge / Abilities:
TCP/ICP (Networking) and 802.11 (wireless) experience.
Routers and Routing
Able to travel withing RSA and Neighboring countries
Physically able to install network infrastructure i.e. Wireless Hardware, Cameras, Cabling and all other network hardware. IE Roof work and up ladders
Driver’s License.
Strong working knowledge of Microsoft based operating systems with emphasis on Windows 10, Windows 11, Server 2003, Server 2008, Server 2012 and Server 2016.
Strong working knowledge of Microsoft Software mainly Office 365
Skills:
Understanding of PC Hardware setup and configuration.
Understanding of wired and wireless networking.
Understanding of IP based video surveillance systems.
Understanding of VOIP System
Understanding electronics
Location Intercape Bellville, 7530 Western Cape, South Africa
Commute Time
From: Set starting address
To: Bellville, 7530 Western Cape, South Africa
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