<h3><strong>Intercape is hiring an IT Support Technician</strong></h3>
<p><strong>Permanent</strong></p>
<p><strong>Full Time</strong></p>
<p><strong>EE/AA, Non EE/AA</strong></p>
<p><strong>Easy apply</strong></p>
<p><strong>Intercape</strong></p>
<p><strong>IT Support Technician</strong></p>
<p><strong>Introduction</strong></p>
<p><strong>Intercape IT department is looking to appoint an experienced Technician. </strong></p>
<p><strong>The ideal candidate will be able to work in a fast-paced operational environment, servicing all the departments of the Group, on a national footprint basis.</strong></p>
<p><strong>Duties &; Responsibilities</strong></p>
<p><strong>Installation of computer hardware and software</strong></p>
<p><strong>Manage the setting up of new user accounts and profiles and dealing with password issues.</strong></p>
<p><strong>Installation and configuration of computer hardware, operating systems and applications.</strong></p>
<p><strong>Installation of network infrastructure wired and wireless.</strong></p>
<p><strong>Installation of Video surveillance equipment and systems.</strong></p>
<p><strong>Install, maintain and support VoIP Systems</strong></p>
<p><strong> </strong><strong>Handling enquiries</strong></p>
<p><strong>Maintaining a high degree of customer service for all support queries and adhere to all service management principles.</strong></p>
<p><strong>Providing first line technical support.</strong></p>
<p><strong>Answering support queries via phone.</strong></p>
<p><strong>Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.</strong></p>
<p><strong>Escalating more complex calls to a more senior IT Support member.</strong></p>
<p><strong>Taking ownership of user problems and be pro-active when dealing with user issues.</strong></p>
<p><strong>Providing support to users in the use of computer equipment by providing necessary training and advice.</strong></p>
<p><strong>Troubleshooting system and network problems and diagnosing and resolving hardware or software issues.</strong></p>
<p><strong>Monitoring and maintaining computer systems and networks</strong></p>
<p><strong>Maintaining a log of any software or hardware problems detected.</strong></p>
<p><strong> </strong><strong>Infrastructure Administration</strong></p>
<p><strong>Design and plan layout of network infrastructure of any new installation and/or upgrades</strong></p>
<p><strong>Manage under direction, technical leadership and oversight for deployment and delivery of enterprise-wide infrastructure projects or services.</strong></p>
<p><strong>Set technical standards for enterprise-wide infrastructure system installations and upgrades.</strong></p>
<p><strong>Establish testing standards and procedures for testing of network and infrastructure systems incorporated in the company.</strong></p>
<p><strong>Maintain and test power backup and UPS systems.</strong></p>
<p><strong>Oversee external contractors during maintenance and installations of infrastructure namely electrical and network related.</strong></p>
<p><strong>Ensure regular physical site inspections are performed of all sites local and abroad, either done by myself or team members.</strong></p>
<p><strong>Perform installations, configurations, administration, maintenance, and </strong></p>
<p><strong>support and service of infrastructure components incorporated in the company.</strong></p>
<p><strong>Maintains appropriate documentation on procedures, configurations, and equipment inventory.</strong></p>
<p><strong>Manage the design, implementation, troubleshooting, analysing, and maintenance of IT infrastructure.</strong></p>
<p><strong>Effective utilization of system</strong></p>
<p><strong>Ensure to familiarize you with enhancements, changes and or new systems owned by Intercape</strong></p>
<p><strong>Effective utilization of all Intercape systems relevant to the position.</strong></p>
<p><strong>Responsible to ensure that you have received training on all systems utilised in your position.</strong></p>
<p><strong>Desired Experience &; Qualification</strong></p>
<p><strong>Qualifications:</strong></p>
<p><strong>N + networking diploma</strong></p>
<p><strong>Experience:</strong></p>
<p><strong>Minimum of 3 years’ practical experience in IT</strong></p>
<p><strong>Knowledge / Abilities:</strong></p>
<p><strong>TCP/ICP (Networking) and 802.11 (wireless) experience.</strong></p>
<p><strong>Routers and Routing</strong></p>
<p><strong>Able to travel withing RSA and Neighboring countries</strong></p>
<p><strong>Physically able to install network infrastructure i.e. Wireless Hardware, Cameras, Cabling and all other network hardware. IE Roof work and up ladders</strong></p>
<p><strong>Driver’s License.</strong></p>
<p><strong>Strong working knowledge of Microsoft based operating systems with emphasis on Windows 10, Windows 11, Server 2003, Server 2008, Server 2012 and Server 2016.</strong></p>
<p><strong>Strong working knowledge of Microsoft Software mainly Office 365</strong></p>
<p><strong> </strong><strong>Skills:</strong></p>
<p><strong>Understanding of PC Hardware setup and configuration.</strong></p>
<p><strong>Understanding of wired and wireless networking.</strong></p>
<p><strong>Understanding of IP based video surveillance systems.</strong></p>
<p><strong>Understanding of VOIP System</strong></p>
<p><strong>Understanding electronics</strong></p>
<p><strong>​​​​​​​</strong><strong>Location Intercape Bellville, 7530 Western Cape, South Africa</strong></p>
<p><strong>Commute Time</strong></p>
<p><strong>From: Set starting address</strong></p>
<p><strong>To: Bellville, 7530 Western Cape, South Africa</strong></p>
<a class="maxbutton-1 maxbutton" href="https://www.pnet.co.za/jobs--IT-Support-Technician-Pretoria-West-Intercape--3934947-inline.html?lang=en&#038;cid=Transport"><span class='mb-text'>CLICK HERE TO APPLY</span></a>
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